@VirginAtlantic@VirginAtlantic You aren't listening to me! The 'gold' phone line goes in with everything else and does not get answered in 40 minutes of waiting.
Does anyone your end actually care?????
@VirginAtlantic I'm a gold member, so why is it proving so, so blinking difficult to speak to *anyone* at Virgin Atlantic? I DO NOT want to communicate with your stupid bot!!!
@VirginAtlantic Also, why does your 'special' Gold Member phone number just go to the top of an interminable phone tree?
This is NOT good customer service, it is all round sloping shoulders. Constantly referring (good) customers to rote respnses instead of taking ownership of problems.
@VirginAtlantic No, sorry, that doesn't hack it. The link is to the chat bot, which wont cope with my query. Ore an online form which doesnt get a response, and a phone number which I've already spent 40 minutes hanging on.
@CarolynLyden@JohnMu Did it without knowing SEO existed. Term probably hadn't been coined. In 1998, I compared 10 sites that ranked #1 to see what common elements they had and applied those to my sites.