Chris Inch

He/Him/His. Beekeeper, photographer, brewer, musician, handyman, and Director of Engineering @wealthsimple (prev @shopify).

[Chris Inch @chrisinchcom]

Don't let the brightness of first-order benefits blind you from seeing the second- or third-order consequences.

[Chris Inch @chrisinchcom]

This is pretty cool!

Standard: Measuring the health of your software.
Standout: Measuring the health of your humans.

[Sylvain Kalache @SylvainKalache]

We are launching the largest open-source initiative in @rootlyhq's history: On-Call Health

It helps engineering teams ensure their on-call responders aren't overworked or at risk of burnout.

Try it right now at https://t.co/Cxu20mdVJ2. We provide mock data, no setup required.

[Rootly @rootlyhq]

We’ve spent years improving incident management with better tooling, automation, and now AI.

All of that matters.

But it’s not the thing that determines maturity.

As @chrisinchcom explains in his latest blog post: at the end of every alert is a human making decisions under pressure.

If your process burns them out, concentrates knowledge in a few heroes, or skips learning once the fire is out, the system isn’t resilient… it’s fragile.

Sustainable ops cultures are built by investing in people as deliberately as we invest in technology.

Tools scale response.
Humans determine resilience.

[Chris Inch @chrisinchcom]

You can start making improvements to your incident management process today. I share a few tips with @rootlyhq .

[Rootly @rootlyhq]

Automation (and AI) doesn’t replace responders. It removes the work that shouldn’t require a human at 3 AM.

Part 2 of @chrisinchcom incident response maturity series looks at how tooling, automation, and AI reduce toil and make reliability sustainable.

[Chris Inch @chrisinchcom]

@rootlyhq This is exciting.

[Chris Inch @chrisinchcom]

@TheJobfather__ I was wearing mine last week! 💫

[Wealthsimple @Wealthsimple]

Is Martin Short the hardest working man in show business? It’s a debate for the ages. But we really hope the answer is yes, because we put him in our commercial about how your money should work hard.

[Wealthsimple @Wealthsimple]

ICYMI, our Cash account now earns a minimum of 4% interest while giving you all the flexibility you need from a chequing account. And you earn 1% back on eligible purchases, too.

If you're still getting 0.0% interest on your chequing account, it might be time to switch.

[Chris Inch @chrisinchcom]

@Integrayshaun For real. Whose is it?

[Chris Inch @chrisinchcom]

@bjedrocha You're right. I see they've already deployed the update.

[Chris Inch @chrisinchcom]

Birds tweet, right? What do Xs do?

[Chris Inch @chrisinchcom]

@LongMcQuade Your voice, a force that's meant to soar,
A gift that leaves us wanting more.
With SM58's faithful embrace,
Unleash your talent, claim your place.

[Chris Inch @chrisinchcom]

@TheSmileCEO Same.

[Chris Inch @chrisinchcom]

@TheCodePixi In Canada we call it Kraft Dinner.

[mk @loadsofmilk]

Hey @citywaterloo and @DorothyMcCabe
Isn't the 21 century time we drop silly rules about grass length and not let it be someone's job to go around the city and use the measuring tape on it? Don't we want bio-diversity and fight for the climate?

[Chris Inch @chrisinchcom]

I use @SlackHQ Huddles for daily standups. Every day:

- Launch the Huddle from our team channel
- Pop out the Huddle window from Slack
- Move the window to my other display
- Maximize the window
- Enable my camera

A mere 6 clicks later, and I'm ready. Please make this easier.

[Emmy | Pixi 🧚🏻‍♀️ @TheCodePixi]

OK HERE WE GO: I’m looking for my next web dev role 🎉✨
The essentials:
- 3 years of exp
- GraphQL and Rails pro
- previously: Shopify
- looking for: fully remote fullstack role
- career goals: leadership and educator

please share with your networks, and my DMs are open 🙏🏻💕

[Chris Inch @chrisinchcom]

@dave__whiteside Building a great, high trust relationship up front is also key. It's the responsibility of a leader to ensure this trust exists before being able to deliver meaningful feedback.

[Chris Inch @chrisinchcom]

@Pamena81 Muchas gracias!

[Chris Inch @chrisinchcom]

Learning Spanish for 300 days.

[Chris Inch @chrisinchcom]

@JLLundrigan I've been saving mine in a jar, and one day, I'm gonna cash them all in.