@SkyIreland you should be ashamed of how you treat your customers since November my mother has had no tv channels, we have called so many times we have lost count, we cancel her services over this and today you send her a bill for 95euro threatening her with debt collectors!
What should be done here is sky prorate out the cost of television for the last 3.5 months of the service my mother did not have and deduct it instead you want to be greedy and bill her everything!