Ciara Linehan

Serial seasonnaire. Tea drinker, snow appreciator, official book worm, rugby lover, 80's films enthusiast.

[Ciara Linehan @ciaralinehan]

@virginmedia I am at my wits end now. I have spent so much time in the past two months chasing this and being told lies. I am fed up of using the bot - please can I talk to a human that will put this right and end this silliness?

[Ciara Linehan @ciaralinehan]

@virginmedia @virginhelp I have and it didn’t make any sense, which is why the phone call was needed.

[Ciara Linehan @ciaralinehan]

It seems the only way to get your attention @virginmedia is by messaging you on here. Collectively I’ve spent over 2 hours of my time in the last week trying to sort your agents mess up on my contract. Promised a call today and nothing! Please can someone call me?

[Ciara Linehan @ciaralinehan]

@virginmedia Hi yes, on 05/01 I was promised a call just after 2pm today. As you can see, no missed calls or incoming calls from you.

[Ciara Linehan @ciaralinehan]

Hey @virginmedia I cancelled my renewal/upgrade on the phone last night. Care to explain why I’m now paying £77 instead of £28?

[Ciara Linehan @ciaralinehan]

22 hours and counting since @sweatybetty asked me for more info on an order that should have been delivered 01/01. Radio silence. Why offer the help if you don’t follow up? Appalling service.

[Ciara Linehan @ciaralinehan]

@sweatybetty I’ve replied to you over 90 minutes ago - what on earth is your SLA?! C’mon SB, do better.

[Ciara Linehan @ciaralinehan]

@sweatybetty where is my order? It should have been delivered yesterday (also your live chat is broken - the bot keeps ending the conversation 😡)

[Ciara Linehan @ciaralinehan]

@virginmedia I’ve been waiting over an hour for a reply on WhatsApp - this is awful service. You’re certainly not enticing me to stay with you given my contract is up next month

[Ciara Linehan @ciaralinehan]

@virginmedia why say it’s a 3 minute wait when it clearly isn’t? Over 20 minutes later and still nothing…

[Ciara Linehan @ciaralinehan]

@InPostUK when will the lockers at Morrisons in Norwich be up and running again?

[Ciara Linehan @ciaralinehan]

@virginmedia This is the second time you’ve got my name wrong. Come on, do better.

[Ciara Linehan @ciaralinehan]

@virginmedia I’m at my wits end. I’ve called twice today and I’ve been told the problem has been sorted but clearly it hasn’t! My hub does this 3-5 times a day which means every device disconnects - it’s ruining my work day. Please can someone contact me and get this sorted?!

[Ciara Linehan @ciaralinehan]

@virginmedia Hello?

[Ciara Linehan @ciaralinehan]

@virginmedia There’s no link?

[Ciara Linehan @ciaralinehan]

@virginmedia Anytime between 12-3 is fine. I have meetings either side of this

[Ciara Linehan @ciaralinehan]

@virginmedia It was left as is because technician said there was no fault with it

[Ciara Linehan @ciaralinehan]

@virginmedia I had an engineer out late July who said the hub was fine but that the lines needed replacing, which was done 3rd Aug. Literally no improvement. I’ve had broken coverage for over a month now

[Ciara Linehan @ciaralinehan]

@virginmedia I called and spoke with someone earlier today who just recommended I reset the hub and then they did some sort of update from their end but literally nothing has changed. I’m so fed up - I can only test in app when I’m connected which is when it’s actually working

[Ciara Linehan @ciaralinehan]

@MrHamad74 @lucy17698295 @virginmedia I’m Norwich - sorry folks!