@virginmedia I am at my wits end now. I have spent so much time in the past two months chasing this and being told lies. I am fed up of using the bot - please can I talk to a human that will put this right and end this silliness?
It seems the only way to get your attention @virginmedia is by messaging you on here. Collectively I’ve spent over 2 hours of my time in the last week trying to sort your agents mess up on my contract. Promised a call today and nothing! Please can someone call me?
22 hours and counting since @sweatybetty asked me for more info on an order that should have been delivered 01/01. Radio silence. Why offer the help if you don’t follow up? Appalling service.
@virginmedia I’ve been waiting over an hour for a reply on WhatsApp - this is awful service. You’re certainly not enticing me to stay with you given my contract is up next month
@virginmedia I’m at my wits end. I’ve called twice today and I’ve been told the problem has been sorted but clearly it hasn’t! My hub does this 3-5 times a day which means every device disconnects - it’s ruining my work day. Please can someone contact me and get this sorted?!
@virginmedia I had an engineer out late July who said the hub was fine but that the lines needed replacing, which was done 3rd Aug. Literally no improvement. I’ve had broken coverage for over a month now
@virginmedia I called and spoke with someone earlier today who just recommended I reset the hub and then they did some sort of update from their end but literally nothing has changed. I’m so fed up - I can only test in app when I’m connected which is when it’s actually working