@JetBlue@AmericanAir@AerLingus I’m calm. I’ve travelled for work for 20 years. But this was the worst customer experience I’ve seen.
@AmericanAir — your staff want to help. But your systems and HQ policy block them.
Passengers deserve better. Especially the ones with no voice.
3am, Chicago O’Hare: no hotel, no @AmericanAir staff able to help, just a recorded message saying “call the number.”
Hundreds stranded. One elderly woman beside me was in tears. I got her a taxi and rang her son. She had no one else. Total chaos.
I was due home in Dublin Thursday morning. My @AmericanAir itinerary: New Orleans → Philadelphia → Dublin. But a delay on the first leg meant I was rerouted via Chicago. That flight was then cancelled at the gate — after hours of conflicting updates.