Carlos J. Poveda

Fairfield University Secondary Ed. Grad Student

[María Fernanda Cabal @MariaFdaCabal]

¡Entendámoslo!

[Carlos J. Poveda @cjpoveda]

I am officially demanding a full refund from @Uber @Uber_Support for 3 weeks of rental car costs. Your system glitch kept me unable to work while I paid out of pocket for a vehicle I couldn't use. This is YOUR technical error, not my mistake. Stop ignoring this! #UberDriver

[Carlos J. Poveda @cjpoveda]

Another week has passed, and still nobody has fixed this. @Uber @assistlhub @Uber_Support, your system is completely broken. My app continues to show the exact same error, and I am still losing money every single day on a rental car. This is unacceptable! 🛑😡 #UberDriver #Uber

[Carlos J. Poveda @cjpoveda]

Hey @Uber_Support @Uber, has any driver here solved this? Stuck in the "Unable to go online / technical issue" loop. The app is completely frozen. I’m losing a massive amount of money every day and Uber support never fixes it. Any advice? #UberDriver

[Carlos J. Poveda @cjpoveda]

Frustrated and exhausted by this situation! 😡🛑 #Uber

[Carlos J. Poveda @cjpoveda]

@Uber_Support @Uber @assistlhub Another day losing money! Your team contacted me promising a refund for this whole mess, but never followed through. Your app is completely broken and this glitch is clearly too big for your support team to fix.

[Carlos J. Poveda @cjpoveda]

Your "specialized scaling team" NEVER contacts me, and every agent just copies and pastes the same automated template to wait another 12 hours. I need a real supervisor to manually fix this account status right now. This is completely unacceptable

[Carlos J. Poveda @cjpoveda]

@Uber @Uber_Support @assistlhub This is the exact error that your system cannot fix. I am stuck on "Unable to go online" due to a technical issue on YOUR end. I have spent TWO WEEKS paying out of pocket for a Hertz rental car that I cannot use to work. .

[Carlos J. Poveda @cjpoveda]

@Uber_Support @Uber Your priority support agent Mercedes says my account is active, but your app keeps me offline with a required action go back when resolved. Hertz says it’s your glitch, you say it's a network issue. Fix my account manually please! I lost money in a rental car

[Carlos J. Poveda @cjpoveda]

How much more time and money am I expected to lose because of this system glitch? I need this resolved today.

[Carlos J. Poveda @cjpoveda]

@Uber_Support @Uber ​I have now completed two full weeks paying out of pocket for a rental car while Uber fails to fix my app being offline. Your own team has already confirmed to me that everything on my end is completely done and approved.

[Carlos J. Poveda @cjpoveda]

This is a severe system integration glitch that is costing me money every single day.

[Carlos J. Poveda @cjpoveda]

@Uber_Support This is NOT a device or network issue. I have already logged out, reinstalled the app, and restarted my phone multiple times. The issue is on YOUR servers. Stop sending me generic troubleshooting steps to waste my time.

[Carlos J. Poveda @cjpoveda]

Can you please have a supervisor call me directly to my phone number?

[Carlos J. Poveda @cjpoveda]

@Uber_Support @Uber THREE WEEKS stuck in this loop! Every agent just "escalates" to a specialized team, but nothing happens. I've lost count of how many times the docs were sent. Stop the automated templates and 12-hour delays. Have a supervisor FIX THIS GLITCH NOW! 😡🛑 #Uber

[Carlos J. Poveda @cjpoveda]

@Uber_Support @Uber Hertz changed my rental vehicle to fix the issue, and my app STILL shows Document needed.This proves 100% that it's a technical glitch on YOUR platform, not Hertz. A whole week losing money and your support does nothing.Take responsibility and fix my account

[Carlos J. Poveda @cjpoveda]

@Uber_Support @Uber Locked out for a WHOLE WEEK paying out of pocket for a Hertz rental due to your system glitch. Support keeps saying it's fixed, but my app STILL says "Document needed." Stop the automated replies and fix this now! I'm losing money daily! 😡 #UberDriver

[Carlos J. Poveda @cjpoveda]

Tips to protect your money:
​NEVER leave the rental office until you hit "GO" in front of the agent and verify you are online
​Ask Hertz for a digital copy of the insurance to upload it yourself
​Rent on a Mon/Tue; if you rent on a Fri and it glitches, you’re stuck all wkend. 3/3

[Carlos J. Poveda @cjpoveda]

@Uber_Support NEW UBER DRIVERS BEWARE! If you’re starting out by renting a car through partners like Hertz, be extremely careful so you don’t lose your money due to system integration glitches. Here is my story so it doesn't happen to you. 👇 Thread

[Carlos J. Poveda @cjpoveda]

My app said "Ready to drive," but hitting "GO" gave an error. Hertz handed over the car, but Uber's system never synced the insurance doc. I've been paying for a rental out of pocket for 3 days without making a single dollar while support from both sides does nothing. (2/3)