Chris Kerswell

[Chris Kerswell @ckerswell]

@AmazonUK... 3 items ordered recently for Xmas have reduced by £40. After 30min on the phone, the best option is to return them and re-order! What a waste of fuel and packaging resources. There are some great ideas to improve your sustainability here: https://t.co/GuKq8niie7

[Chris Kerswell @ckerswell]

@Deliveroo @Deliveroo... still waiting for the call that was promised three weeks ago, any idea when I can expect it?!

[Chris Kerswell @ckerswell]

@Deliveroo as no seniors are available this evening, I'm looking forward to discussing the customer service we received this evening with someone on Monday, as promised by your call centre staff. Mistakes happen, it how you deal with them that counts!

[Chris Kerswell @ckerswell]

@AmazonUK does this look acceptable to you, considering we have a parcel box next to the door, a sign on the door showing where the box is, and delivery instructions listed to leave parcels in the box?! I have reported this many times via customer services but nothing changes...

[Chris Kerswell @ckerswell]

@AppleSupport really disappointed with your account security policies. Received a legit email saying my AppleID and email had been changed, on the phone to you within 30mins of receiving the mail but it seems you are unable to revert the changes, or even just disable the account.

[Chris Kerswell @ckerswell]

@Morrisons Hi, could you check your DMs and update me, please...

[Chris Kerswell @ckerswell]

@Morrisons how come you can cancel my order for tomorrow at 21:53, not let me rebook the slot and not have anyone available to speak to to discuss the situation?!

[Chris Kerswell @ckerswell]

@NEUnion @GillianKeegan @NEUnion, these dates are very disappointing as they are right around school transition time, thus directly affecting children at a time of significant upheaval and anxiety for them. I fear that if strikes have a direct impact on children you may loose public support.

[Chris Kerswell @ckerswell]

@theRCN, are links in emails to https://t.co/6TqYftPWld valid RCN links? I can't find any reference to the domain on https://t.co/CAqU2bAjeT - concerned the emails may be fraudulent.

[Chris Kerswell @ckerswell]

@TalkTalk Hi, just upgraded to Fibre 150 and the system would not allow the guy on the phone to NOT send me the new WiFi router. I don't understand how this aligns to your commitment to climate change?

[Chris Kerswell @ckerswell]

@TalkTalk @TalkTalkGroup, your website pledges that you are "committed to doing everything we can to help meet the challenges of climate change", but yet, you insist on sending me a new router with my upgrade that I don't need, won't use and have requested not to be sent!

[Chris Kerswell @ckerswell]

@AmazonUK any idea when your site will be fixed and I might be able to order anything again?! Can't seem to find a service status page either - do you have a link to one?

[Chris Kerswell @ckerswell]

@Morrisons @Morrisons any further thoughts on the freezer bags / waste of plastic?

[Chris Kerswell @ckerswell]

@Morrisons, please can we have the freezer bags back, super inconvenient to have to carry frozen items individually!

[Chris Kerswell @ckerswell]

@Morrisons I have, you say it's about saving plastic, then send this in the same delivery...

[Chris Kerswell @ckerswell]

@Morrisons, online service gradually going downhill... freezer products not separated, many more products out of stock and odd substitutions (and almost always more expensive and not even offering current promotional pricing on substitute items!), what's going on??!

[Chris Kerswell @ckerswell]

@HeinzUK Why are you the only brand in my cupboard to not make stackable tins?! It's always the Heinz tins that fall out onto my head... perhaps that's the idea??!

[Chris Kerswell @ckerswell]

@McDonaldsUK... when you have to make your own McFlurry because apparently the restaurant has run out of toppings... not quite sure why your staff couldn't have popped across to the supermarket to get more toppings like we did 🤷‍♂️ #CadburyFudge

[Chris Kerswell @ckerswell]

@Morrisons, thanks to James Evans in customer service for arranging our local store to deliver a food box after ours was delayed by an issue (+ flowers to say sorry). He has saved our Xmas day, which is tomorrow - my wife is a nurse and working on 25th. Top marks James, thank you

[Chris Kerswell @ckerswell]

@hmvUKHelp Hi, thanks for the reply

Still no delivery, any news from your supply guys?

Chris

[Chris Kerswell @ckerswell]

@hmvUKHelp can you provide an update on order 4292338, you seem to have stopped sending me weekly updates!