Hi Stefania, it sounds like your booking didn't confirm successfully, but the payment was collected. Were you charged by https://t.co/fGhmZE7riF or by the accommodation? If we've charged you, our system will recognize that the payment isn't linked to a booking and automatically refund it back. Once the refund is processed, it can take 7-12 days to reflect in your account - you should've also received an email confirming this.
It's also possible that you made a typo when entering your email address, as you wouldn't receive the confirmation email afterward. If you send us a private message with the following details, we'll look into our system to see if we can locate your booking:
• Name of the property:
• Dates of stay:
• Full guest name & name of the person contacting us:
• Email address used to make the booking: