Clared111

driving school owner and bulldog mum

[Clared111 @ClareD111]

@BritishGasHelp Have just sent message

[Clared111 @ClareD111]

@BritishGas @BritishGasHelp can someone help explain how my 80 year old disabled mum has a broken pre payment gas meter and no one will help.. been offered an engineer for dec..it's 2 degrees here and she will be out of heating and none of the call centre staff seem to care

[Clared111 @ClareD111]

@BritishGasHelp They've called that since 10am yesterday morning and just get told someone will call them back but so far no one has and they've had no heating for over 24 hours now...absolutely disgusting service, they are almost 80 and my mum is disabled

[Clared111 @ClareD111]

@BritishGasHelp So they've now been cut off and no one will come out to them...just keep being told someone will call them back. 2 almost 80 year old vulnerable people with no heating or hot water in middle of winter...how is this possible???

[Clared111 @ClareD111]

@BritishGasHelp It's come to something when the solution to this has been my elderly vulnerable dad having to chase down a BG van in the road to ask for help! Luckily he has helped more in 5 mins than your call centre has in the whole week! Absolutely shocking

[Clared111 @ClareD111]

@BritishGasHelp Also someone called Rebecca was supposed to phone back yesterday and still hasn't...could you find her and ask her to call my mum? This is really desperate now. My mum has called 6 times today and couldn't even get through at all today

[Clared111 @ClareD111]

@BritishGasHelp And also has now been told several different things by the call centre staff so we are rapidly losing trust in the process

[Clared111 @ClareD111]

@BritishGasHelp Can someone at least give us a uk person to speak to...she is 80 and really struggling to understand the accents and line quality...someone uk based said they would call her back yesterday and didn't.. it's just such bad service

[Clared111 @ClareD111]

@BritishGasHelp What I really need is a UK person to speak to with her on the phone. We are being told different things every time. You've now said something different than 5 other staff. She's now been and got 2 new cards..both say Fail. She is elderly and disabled and cannot keep doing this

[Clared111 @ClareD111]

@BritishGasHelp The fault is a Battery low message and she will be off supply today, she has not been wanting to use any as she's so scared of running out being left freezing seeing as BG have not been at all helpful. She has tried new card as 3 operatives have asked her and it's the machine

[Clared111 @ClareD111]

@BritishGasHelp My point is she will have no heating until December...so are British gas ok to leave a disabled 80 year old, extremely worried and potentially freezing cold until December? This has been going on since Monday already, and despite Me and her spending hours every day on the phone

[Clared111 @ClareD111]

@ProfKarolSikora My mother in law also died during this time due to failings of covid..she was diagnosed with cancer and consultant wouldn't come to see her as he wouldn't change hospitals and treatment was delayed so much she died

[Clared111 @ClareD111]

@_theface @MartinSLewis Same...they told me for data protection they don't keep details of agreements but would keep looking but since then nothing

[Clared111 @ClareD111]

@Derek_duPreez When I couldn't work during the lockdowns and they didn't recognise driving instructors as needing any help cos we didn't have an office.. one of the staff I was asking for help suggested I join the army! Their genuine offer of help was I join the army! Love that for me

[Clared111 @ClareD111]

@RobbieRinder My dad went for a routine appt at his GP of 50 years and they told him he was no longer registered there as they presumed he had died as hadn't been for a while

[Clared111 @ClareD111]

@Derek_duPreez Ahh thanks! X

[Clared111 @ClareD111]

@Derek_duPreez Dream party tbh

[Clared111 @ClareD111]

@BlocParty I didn't get one either...luckily I also signed up to live nation pre sale so did get tickets!

[Clared111 @ClareD111]

@Derek_duPreez @cher There must be a way!! If any community is capable of it its margate! We are right behind it!

[Clared111 @ClareD111]

@Derek_duPreez Lovely to see you last night! Xx