Clients Relations-Chart Desk

[Maíra Bianchi Rodrigues Alves @AlvesMBR]

@clients17906 Please, I contacted you in the mail and now in the WhatsApp and no answer!!! I would like to know where are my luggage!

[Clients Relations-Chart Desk @clients17906]

@AlvesMBR Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Clients Relations-Chart Desk @clients17906]

Hi there! We are so sorry to hear this. Please drop us a DM so we can ensure this feedback is passed on.

[Maíra Bianchi Rodrigues Alves @AlvesMBR]

@ITAAirways Yes, I sent the PIR number. I also contacted you by mail but no answer.
I arrived in my destination Dec 9 and until now no answer about my luggage. I don’t have friends and family to support me here and in my luggage I have medicine and personal things, please I need answer

[Gustavo Parodi @parit0]

@ITAAirways
I have an open complaint regarding a Business Class seat malfunction and onboard Wi-Fi that did not work, which has been marked as processed for some time now.
No resolution, no explanation, no response.
Could you clarify how long passengers are expected to wait?

[Clients Relations-Chart Desk @clients17906]

@parit0 Hi there! We are so sorry to hear this. Please drop us a DM so we can ensure this feedback is passed on.