Claire Evans

[Claire Evans @clinksevans]

@British_Airways my bag went missing on a flight Man-LHR-JFK last Christmas after numerous attempts to submit expenses/claim and chasing BA, I received an email today to say that they are pleased that my bag was delivered to me, this has not happened my bag has never been found!

[Claire Evans @clinksevans]

Day 21 @British_Airways with no luggage, can I claim now for all of my clothing etc? #britishairwaysareajoke

[Claire Evans @clinksevans]

@British_Airways Check your records you have had all of this information on numerous occasions !!!

[Claire Evans @clinksevans]

Day 20 of no luggage @British_Airways said they have no idea where case is and don’t know where else to check they don’t know if it went on any of the flights and is now declared as lost but I still can’t claim yet! Disgraceful customer service they really don’t care ! #dontflyba

[Claire Evans @clinksevans]

@British_Airways Are you joking @British_Airways do you not think I have already done this after 19 days????

[Claire Evans @clinksevans]

Day 19 of no luggage, ask @British_Airways have they checked all 3 airports and they won’t answer the question! Next step freedom of information request if they are unwilling to answer my questions as to what they have done to try and locate my luggage ! #sortitoutba

[Claire Evans @clinksevans]

Day 18 of no bags from @British_Airways customer service have advised it was last seen at Manchester for the first leg of our flight to LHR but hasn’t been seen since !! Don’t know if it went in the plane or not and can’t find it !!! 😡😡 #britishairwaysareajoke

[Claire Evans @clinksevans]

16 days and still no luggage and no updates from @British_Airways other than still looking! How hard can it be to find a suitcase with a very detailed description, they won’t even tell me where it was last scanned !!! BA do not care about their customers !! 😡#sortitoutba

[Claire Evans @clinksevans]

@British_Airways day 15 still no luggage, no help just keep being told they are looking, still can’t claim for my missing items for another week. Wrong info on the portal which they don’t correct and shocking customer service, how hard can it be to find a case????

[Claire Evans @clinksevans]

@British_Airways Claire if you look back at your private messages etc you already have all of my details !!

[Claire Evans @clinksevans]

@British_Airways your customer service is a joke, day 14 still no luggage, I have informed you on numerous occasions that my case is not a soft shell case, been assured that this would be changed and it still states soft shell on the portal! No wonder you can’t find anything 😡

[Claire Evans @clinksevans]

Day 13 still no luggage has arrived !! @British_Airways still no idea where it is, don’t seemed to be bothered just keep being told they are looking for it! Who wants to place a bet that it is never found as that seems to be the common theme when this happens! #neverflybaagain

[Claire Evans @clinksevans]

No update @British_Airways ??? You are replying to other people but not to me ??

[Claire Evans @clinksevans]

Day 12 with no luggage, any update @British_Airways ? Portal/someone has changed the description of my case to a soft shell when it is a hard case, no wonder they can’t find it! #GetitsortedBA #BAdontcare

[Claire Evans @clinksevans]

@British_Airways I have already done this see previous tweets and private DM’s !! Would appreciate an update today ! #getyouracttogetherBA

[Claire Evans @clinksevans]

Day one 10 with no luggage, any update @British_Airways ? Surely it doesn’t take this long to find a case if it does then it’s worrying from a security perspective!!! No one seems bothered it’s just an everyday occurrence to BA #sortitoutBA

[Claire Evans @clinksevans]

@British_Airways just landed in Heathrow from New York still no bag spoke to BA Customer services at Heathrow nothing they can do, no empathy could be waiting for a month 😡 #disgracefulcustomerservice #securityissue #dontflywithba

[Claire Evans @clinksevans]

@British_Airways Everyone keeps saying sorry but doing very little about it, I just want my bag back it has ruined our dream trip but it seems to be a regular occurrence for BA and no one seems bothered at the inconvenience and stress it has caused me !!! #BAdosomethingaboutit

[Claire Evans @clinksevans]

@British_Airways day 7 still no luggage, we fly home today, any update ???

[Claire Evans @clinksevans]

@British_Airways I am flying to LHR today is there anyway that I can help identify my bag, I really need it back and 8 days is now beyond ridiculous especially with the descriptions that I have given you!! #BAsortitout