@alexnrwillis@Gagi04837620 Yes, that was the issue.
On the other hand, we had a global warning message in the support section as well as every opened ticket was answered within a few hours.
@MarwaneKhalil@ChadThiele@kinsta@LiquidWeb@Cloudways@NameHerocom Before terminating your account, you will need to delete your entities e.g websites, DNS zones.
This is also noted with a big red message on the same page where you want to terminate your account.
@Ratne We are relocating right now, so we are a bit limited up to 1st of May 2021, otherwise, the issue should be solved way faster.
In just few weeks, We are coming back to hard core development and the paid support is one of the many new features!
@Ratne What if you hosted your website on your private Google Cloud account but the server went down and waiting Google Cloud Enterprise support for min. 1 hour?