Clare Hayward

[Clare Hayward @cluckett]

@Morrisons come on. You are already looking like you’ll be 2 hours late with today’s delivery. Usually there’s an apology and a text saying what’s going on. I’ve had nothing. My delivery estimate just keeps getting later and later.

[Clare Hayward @cluckett]

@Morrisons I booked a 4 hour saver slot 10am-2pm today. You emailed last night to say it would arrive between 12:30 and 1:30. Why was it then that I had your driver banging on my door at 10:30 am. What is the point of giving a one hour slot when you arrive 2 hours before that?

[Clare Hayward @cluckett]

@JustEatUK I have already sent a direct message you haven’t responded to it.

[Clare Hayward @cluckett]

@JustEatUK I am extremely disappointed with your operation and customer service. I paid you close to £50 last night and my order didn’t arrive. I have tried contacting the driver, logging the issue on the Just Eat app, as well as here on X. No response.

[Clare Hayward @cluckett]

Where is your customer service? You have £50 of my money. I expect a full refund. How difficult is that?

[Clare Hayward @cluckett]

@JustEatUK any chance of a response to my direct message? I am out of pocket over £40 as your delivery driver didn’t deliver and I am not getting a response through here or the app!

[Clare Hayward @cluckett]

@JustEatUK I ordered over £40 of KFC through just eat. The app says it was delivered, but nothing has arrived. The driver is not responding to messages. Please help.

[Clare Hayward @cluckett]

Hi Mark. I have sent the private message. Can someone please respond. This is a lot of money spent with nothing to show for it.

[Clare Hayward @cluckett]

@AmazonHelp How can I return something I didn’t receive!

[Clare Hayward @cluckett]

@AmazonUK if my delivery was made to the wrong address (the front door shown is definitely not mine), why do I have to wait until Tuesday to “see what my options are”? Why can’t I get a refund now as I need to find other birthday gifts?

[Clare Hayward @cluckett]

@Ocado I am unable to amend my order for tomorrow. Is the app not working?

[Clare Hayward @cluckett]

@Morrisons @morrisons maybe this lack of a response to a simple question is telling me something. My delivery pass is due for renewal at the beginning of October. Perhaps it’s time to go elsewhere.

[Clare Hayward @cluckett]

@Morrisons My mother received these chocolate mousses in her online shop on 4th Sept. They are well within date, but today we opened them and both are mouldy. As it’s past a week since the delivery we can’t request a refund via the app. How can she be refunded for these?

[Clare Hayward @cluckett]

@Morrisons is anyone able to look into this please?

[Clare Hayward @cluckett]

@sainsburys I’ve already tried and the order is no longer listed on my account. Can you see if order 1173197378 is still active at your end? If not, I will need to get something elsewhere.

[Clare Hayward @cluckett]

@sainsburys I placed an order for tomorrow. Whilst editing it and checking out, I got an error message. Now my account says I do not have any scheduled orders and my delivery slot is gone! What is happening? It looks like I will not be getting my order!

[Clare Hayward @cluckett]

She elderly and vulnerable and can’t get to the post office. How can she return it and make sure is NOT charged anything?

[Clare Hayward @cluckett]

@TalkTalk since I am not getting a response to my direct messages, can you please help. My Mother had a new router sent to her as the previous one stopped working. She then had an email saying that she is being charged £120 for an upgrade of service and router.

[Clare Hayward @cluckett]

We were told that she would not be charged as long as she returned the old router. The parcel says she can return it using Royal Mail’s Parcel Collect service. But, when we enter the tracking ID from the return label, Royal Mail says this ID can’t be used for collect service.