Charles Bennett

Making Customer Experience your business Game Changer

[Charles Bennett @cnpbennett1]

@British_DMX Sorry - I can’t follow back - don’t use X much. Do you have a WhatsApp or direct email address?

[Charles Bennett @cnpbennett1]

@British_Airways - your customer care these has been shocking. Fully appreciate the difficulties - waited 18 hours to get feedback from BA service teams - Nothing. Ba258 moved forward 6.5 hours to 1 am tomorrow. Struggling to get back in time - nobody from BA is responding.

[Charles Bennett @cnpbennett1]

@brevo_official - there is all sorts of stuff flying around twitter re Brevo status. If you have messed up on domain renewal, & it's likely to be down for an elongated number of hours - please tell us. The worst thing to do is keep everybody hanging with a vague response #brevo

[Charles Bennett @cnpbennett1]

My membership to Google One has been now suspended for more than a week. I have written 3 times - no reply. Not a single payment method works - all checked as working. Please help!
@GoogleIndia @googledrive @madebygoogle

[Charles Bennett @cnpbennett1]

@Google My Google One account is still down after more than a week. I have tried multiple times to resolve and nobody is answering me

[Charles Bennett @cnpbennett1]

A report into consulting skills for the next decade has lessons for all kinds of organisation

#Nextten #Consultancy #AI #Future #Learning https://t.co/UntYm9fUK5

[Charles Bennett @cnpbennett1]

Today I start with a short video introducing myself and explaining what I do…and why I am so passionate about importance of creating great #employeeexperiences- @Rich_iHarmonize

#nextten #employeeengagement #peoplepower https://t.co/2zyG1vczWe

[Charles Bennett @cnpbennett1]

"The problem, as people seem to be hinting at lately, is that pre-21st Century #Capitalism hasn’t exactly delivered health, wealth and happiness in line with many people’s expectations. So, how can we make it work? I’m no economist…https://t.co/LZxPM1f1KS https://t.co/YSJ1dUpGum

[Charles Bennett @cnpbennett1]

The problem, as people seem to be hinting at lately, is that pre-21st Century #Capitalism hasn’t exactly delivered health, wealth and happiness in line with many people’s expectations. So, how can we make it work? I’m no economist…https://t.co/bxZYSnNpw4 https://t.co/X2x0E7n5os

[Charles Bennett @cnpbennett1]

Without defined #culture your #communications department risks demoralizing employees without knowing it. @LilianaPetrova
#Nextten #Culture #CX

Full article here: https://t.co/7219Hwc5zk

[Charles Bennett @cnpbennett1]

Your #brand & #marketing promises serve as a guiding light to your experience team. Similarly, #organizationalculture serves as a goalpost for the service side of #customerexperience- @LilianaPetrova
#Nextten

Full article here: https://t.co/7219Hwc5zk

[Charles Bennett @cnpbennett1]

When designed and built correctly, #customerexperience expresses an organization’s brand.

So, if your brand identity is playful and your copy has a witty voice, your space design is less formal. In other words, your brand and mar…https://t.co/GVUJs5bJ6s https://t.co/SgDX1yk8kA

[Charles Bennett @cnpbennett1]

In Part 1 of this series we examined basic evidence that supports what could be construed as an outrageous claim: that most #lean service programmes don’t deliver much value to the customer.

In Part 2 we expanded on this and examine how #reductionistthin…https://t.co/ZWEsX1AMIc

[Charles Bennett @cnpbennett1]

“We’d like to accelerate our #customerexperience programmes but it’s very complex and so many things are getting in the way”
https://t.co/JiIM0AwtIH

#Nextten #Culture #CustomerExperienceStrategy

[Charles Bennett @cnpbennett1]

#Charitable donation can be good for businesses large and small

In a world where we increasingly choose to drink our lattes out of reusable cups, we tut (shamefully — but we do it) at those who don’t recycle and feel like we are p…https://t.co/7RtE0SkByc https://t.co/M4rpi1J8To

[Charles Bennett @cnpbennett1]

To drive #culturalchange you need to understand these different groups, their #motivations and you need to have a #strategy & plan to deal with them. The better you can do that the better the chance that your culture change will have of being successful.

https://t.co/VAb8JcvxMk

[Charles Bennett @cnpbennett1]

In my experience these groups fall into 5 different categories, and I have reflected these on the #CultureAdoption Profile Chart below.
#Nextten #Leadrship #Culture

Read more: https://t.co/VAb8JcvxMk

[Charles Bennett @cnpbennett1]

The old command and control style of #Leadership has been under attack for many years, but now we are facing the perfect storm, one that will consign it to the trash can of history- @GordonTredgold

#Nextten #Culture #Empowerment https://t.co/mNO2meBBBz

[Charles Bennett @cnpbennett1]

Leaders need to focus on three key elements, not only for them to thrive but also to drive performance and results within their companies @GordonTredgold at @TheNextTenYears
#Leadership #Culture #empowerment #Nextten
https://t.co/wXAnLkduoP

[Charles Bennett @cnpbennett1]

The old command and control style of #Leadership has been under attack for many years, but now we are facing the perfect storm, one that will consign it to the trash can of history- @GordonTredgold

#Culture #Empowerment #nextten

See the full video here: https://t.co/ZqtBd7bhGQ