I’m not asking for cash, just a replacement for a faulty product. You missed your own deadlines and ignored my request for reasonable adjustments under the Equality Act. Is this the “luxury” experience you pride yourselves on? #LouisVuitton#CustomerService#Westfield
.@LouisVuitton@WestfieldLondon — Disgraceful service. I have a bag with a known manufacturing defect. Your Westfield manager was dismissive of my disability (anxiety diagnosis) and now Client Services has ghosted me for 10+ days despite promising a 48hr response
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