Emma Collier

Mum, Bike Rider, Gin Lover

[Emma Collier @collier_ems]

@virginmedia Oh surprise surprise, not able to give us an answer - the best they could do was send an email and get back to us. Funnily we've heard that rubbish before so we very much doubt we will ever hear back from him!

[Emma Collier @collier_ems]

@virginmedia We are currently on the phone to them but everyone is absolutely rubbish and we just get fobbed off and told utter crap to get us off the phone - you are without a doubt the worst company we have ever dealt with!

[Emma Collier @collier_ems]

@virginmedia I think our call time to yourselves currently stands at about 12 hours trying to sort this out - what on earth do we need to do to get this sorted?! It is beyond a joke! How do you think treating customers this way is acceptable??

[Emma Collier @collier_ems]

@virginmedia Apparently, but we've lost count of the amount of times people have turned up to do said outside work, sat on their backsides or sprayed marks on the road and buggered off having done no actual work. It's all on camera if you need the proof!!!

[Emma Collier @collier_ems]

@virginmedia @Forspoken @virginmedia what do we actually have to do for you to connect our internet? 4 times you have rescheduled our installation, each time delaying it by 1 month - our current date will be over 4 months from when originally it should have been done .... If it ACTUALLY gets done!

[Emma Collier @collier_ems]

@virginmedia @virginmedia what do we actually have to do for you to connect our internet? 4 times you have rescheduled our installation, each time delaying it by 1 month - our current date will be over 4 months from when originally it should have been done .... If it ACTUALLY gets done!

[Emma Collier @collier_ems]

@virginmedia what do we actually have to do for you to connect our internet? 4 times you have rescheduled our installation, each time delaying it by 1 month - our current date will be over 4 months from when originally it should have been done .... If it ACTUALLY gets done!

[Emma Collier @collier_ems]

@virginmedia @boostgaming Oh guess what - we've not heard a single thing back from complaints, we are no closer to having our internet fitted and the 4g WiFi dongle you've sent is absolute garbage! How you operate as a company is shocking!

[Emma Collier @collier_ems]

@virginmedia Thank you - we will try that and see if we get anywhere!

[Emma Collier @collier_ems]

@virginmedia No - every time we ask to be put through we get told they aren't answering the phone. Anytime we mention compensation for the appalling service the person on the phone changes the subject.

[Emma Collier @collier_ems]

@virginmedia Yes we have - no help whatsoever! I think we've spoken to just about every single team at Virgin Media apart from the complaints team as they don't want to speak to anyone it would seem!

[Emma Collier @collier_ems]

@virginmedia Are you actually joking? Getting to speak to somebody who has any idea what is going is completely impossible!

[Emma Collier @collier_ems]

@virginmedia when are you going to get your act together and reinstall our internet? You keep changing the date and now if you actually come on the 26th January to reinstall it - it will have taken you 17 weeks from when you cut us off early in our old house!!

[Emma Collier @collier_ems]

@virginmedia And we've been a customer for over 8 years and it's absolutely shocking the service we are currently receiving! Perhaps you can get someone from your complaints department to contact us because getting through to them is impossible!

[Emma Collier @collier_ems]

@STU_ACTOR @SegGrimshaw

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