Ines N

Providing outstanding customer service tweets | also award-winning journo @inesnastali | 🇪🇺 in 🇬🇧

[Ines N @complainines]

Hi @ZagrebAirport, we’ve been waiting in the gangway to the plane for around 30mins. Can you please let me know what’s happening with FR3104?

[Ines N @complainines]

@Ryanair Also, your online support staff wrongly said the entitlement for a voucher starts from two hours after waiting but your online guidance states it counts as estimated delay time of two hours. The agent said that’s what was said on the system.

[Ines N @complainines]

Hi @Ryanair, how do I get drink and food vouchers while waiting for the delayed FR3104 at Zagreb airport?

[Ines N @complainines]

Hi @Ryanair, I got a voucher from the gate staff but it’s only €4. The sandwiches start at €7 and drinks at €4, so you can’t call that a meal voucher…

[Ines N @complainines]

@arsksryanair Also, your online support staff wrongly said the entitlement for a voucher starts from two hours after waiting but your online guidance states it counts as estimated delay time of two hours. The agent said that’s what was said on the system.

[Ines N @complainines]

@letterslive @RoyalAlbertHall @RSPCA_official @WainBright @lewis_damian @cumberbatchcom @CumberbatchOrg @annalapwood @sarapascoe Bit cheeky to ask for a £55 Royal Albert Hall friend membership if you want to actually buy the tickets — esp if normally, it’s £45?

[Ines N @complainines]

Hi @TowerHamletsNow,your employees overloaded the lift at Braintree House with rubbish yesterday when clearing out a flat, left it, and didn’t even report it as broken. Given that I can’t be arsed to clear it out for you, we now don’t have a usable lift - incredibly inconsiderate

[Ines N @complainines]

@AnyVan Cool, thank you. Done!

[Ines N @complainines]

Hi @AnyVan, how do I book the option to have one of my items to be moved assembled at the property it’s being moved to?

[Ines N @complainines]

Got my first @thameswater bill for my new, smaller place: Double the monthly charge as it’s based on rateable value rather than assessed household charge. What an insane way to charge water usage based on potential worth of a place. Water is used in cubic metres! Wtf

[Ines N @complainines]

@TowerHamletsNow Hi @TowerHamletsNow, to confirm, I am not over 60 or have a carer, so I am not eligible for these, right?

[Ines N @complainines]

Hi @TowerHamletsNow, surely I’ve overlooked something when buying a visitor parking permit, or do you really only offer a cheeky £16 24h permit? Where’s the hourly one that I can use for tradespeople etc who only stay a couple of hours?

[Joe Lycett @joelycett]

Being unemployed is a lifestyle choice.

[Ines N @complainines]

@TowerHamletsNow Great, on it — thank you!

[Ines N @complainines]

Hi @TowerHamletsNow, I’m a prospective leasehold buyer in your area and my solicitor said he’s been waiting for you to send over landlord information pack and certificate for more than six weeks. He’s requested this 5 July, what is the hold up and can we get this sorted, please!

[Ines N @complainines]

Hi @BTP, me & a friend were made feel uncomfortable on the tube by a group of men. We told them to stop talking to us but they just laughed it off. Is that behaviour justifying alerting you? I feel like it’s not enough but also I wish someone would tell them to stop harassing us.

[Paul Morgan-Bentley @pmorganbentley]

Last month I worked undercover with debt collectors breaking into homes of vulnerable families for British Gas

We were sent to force-fit prepayment meters at homes including one where a mum was with her 4 week old baby.

If families cannot top up, their heating can be cut off

[Ricky Gervais @rickygervais]

For all the people who’ve been through this 😢 https://t.co/ThKA3iIUWp

[Jonas Vogt @L4ndvogt]

Mikaela Shiffrin: I‘m kind of in an unfortunate time of my monthly cycle

Übersetzer: Ich komm nicht mal zum Radfahren, was ich sonst immer mach jeden Monat

[Danny Richman @DannyRichman]

I mentor a young lad with poor literacy skills who is starting a landscaping business. He struggles to communicate with clients in a professional manner.

I created a GPT3-powered Gmail account to which he sends a message. It responds with the text to send to the client.