@consultingchris

Global Customer Experience Consultant, MD, Guest lecturer, inventor, articles writer, author, podcast host, awards judge, hammer and community volunteer

[@consultingchris @consultingchris]

When your satnav is telling you what you should be doing with your day

[@consultingchris @consultingchris]

@CompaniesHouse The first attempt I made yesterday had the same issue. In the meantime, I'm worried I will be fined. I am actually looking to take the other party off this company and close it. So was hoping it would much easier than it's proving to be.

[@consultingchris @consultingchris]

@CompaniesHouse I'm frustrated. I need to remove a person from a company, but every time I try and get a password for my account I have to wait hours (3 on last count) for a security code which expires in 30 mins after it requested. So it keeps failing & I can't action. Help

[@consultingchris @consultingchris]

I've been wasted hours over the last few days and am no further forward @CompaniesHouse and can see no option to resolve. the poor user experience design means I can not action the request and will be fined. This is unfair.

[Thinkers360 @thinkers360]

Thinkers360 https://t.co/M4e56marRF via @consultingchris of @lexdengroup on @Thinkers360 #ChangeManagement #CustomerExperience #DesignThinking 📣 Thought Leader? Amplify your voice here: https://t.co/PeKzu9sveq

[Thinkers360 @thinkers360]

The ultimate CX book few will read https://t.co/mjgG891Zna via @consultingchris of @lexdengroup on @Thinkers360 #ChangeManagement #CustomerExperience #DesignThinking 📣 Thought Leader? Amplify your voice here: https://t.co/10wkpTFjV4

[@consultingchris @consultingchris]

Look how much I learned on Duolingo in 2025! How did you do? #Duolingo365

[@consultingchris @consultingchris]

@tldview I am now receiving threats to upgrade my account to a paid version even though I never requested it. Can you respond so I can remove your AI from my account

[@consultingchris @consultingchris]

@tldview can you decouple the AI from following me to every meet I attend. I didn't consent (knowingly) for this it just joined through another. Everyone I am meeting is hearing what I think about. And now it's even turning up late and asking for an upgrade!

[@consultingchris @consultingchris]

@tldview @tldview can you decouple the AI from following me to every one I attend. I didn't consent (knowingly) for this it just joined through another. Everyone I am meeting is hearing what I think about. And now it's even turning up late and asking for an upgrade!

[@consultingchris @consultingchris]

@OfficialFPL why do I have to sign in to the app every time I want to change my team!!! And the password reset does not work consistently. Can you help me out?

[@consultingchris @consultingchris]

@lv can you make it simple for me to cancel my car insurance. I have no idea how to on the app, am still paying 3 months since I had the car!

[@consultingchris @consultingchris]

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[@consultingchris @consultingchris]

Moved to @EE by @bt_uk and now have the worst wifi connection I can recall. We were told it was an upgrade! #awful

[Thinkers360 @thinkers360]

Is your CX a Memory Maker or an Order Taker? https://t.co/uPTdlm5J0F via @consultingchris of @lexdengroup on @Thinkers360 #ChangeManagement #CustomerExperience #DesignThinking

[Thinkers360 @thinkers360]

Advanced Tools to Embed a Customer-Led Mindset https://t.co/5MWfHNCUNZ via @consultingchris of @lexdengroup on @Thinkers360 #CustomerExperience #DesignThinking #Innovation

[@consultingchris @consultingchris]

Thanks @axainsurance for your help - all sorted now

[@consultingchris @consultingchris]

@axainsurance can you help? I've been paying into a policy for years, but no account details. And the contact us options on your website do not connect. Please DM a contact number

[@consultingchris @consultingchris]

@axainsurance I tried Axa Health, found a number and managed to resolve my issue. Regards

[@consultingchris @consultingchris]

It's an @AXA PPP private health insurance plan which I need to change details to