Consumer Action

Standing up for UK consumers

[Consumer Action @ConsumerAction0]

@HalifaxBank *you’ve

[Consumer Action @ConsumerAction0]

@LloydsBank @HalifaxBank fumbled my card chargeback claim and missed the relevant deadline set by Visa - then tried to wriggle out of it. Eventually, they admitted it was their fault, but still they insist the charges are valid (despite having lost me my right to a fair review)

[Consumer Action @ConsumerAction0]

@HalifaxBank You’re already investigated and concluded “tough luck” despite admitting your errors - what more could you take a look at? This has been raised with the FOS as the conduct is nothing short of damning!

[Consumer Action @ConsumerAction0]

@MoneySavingExp

[Consumer Action @ConsumerAction0]

@British_Airways a member of our group suffered an injury while in your lounge at LGW. The incident was reported at the time but our requests for a copy of the incident report over the last 2 weeks have been unsuccessful. What are you playing at? Whats reason for the delay?

[Consumer Action @ConsumerAction0]

1 cancelled flight, 3 hours in AGP airport, 1 missing car seat, zero direction from @British_Airways Holidays 🫠

[Consumer Action @ConsumerAction0]

An hour on the tarmac on a sweltering @British_Airways plane with no AC, now an hour waiting for bags at AGP - the in ingestion system is not the issue, the incompetent airlines and their contractors are!

[Consumer Action @ConsumerAction0]

@Virgin should be ashamed to be associated with @virginmedia whose deliberately difficult customer service practices have finally been made public by Ofcom #conartists

[Consumer Action @ConsumerAction0]

@Timpson_Ltd what a waste of time faffing with your key cutting machine in B&Q Sidcup only for it to fail to accept any payment and the phone number for support producing nothing but a recorded message #useless

[Consumer Action @ConsumerAction0]

@EnergyOmbudsman @ajarman123 8 weeks or 7 weeks 6 days? 😶

[Consumer Action @ConsumerAction0]

@EnergyOmbudsman our complaint handler doesn’t understand basic math, 10 working days on from 19 March is 1 April, apparently…..? Would you trust these people? I’d encourage you not to!

[Consumer Action @ConsumerAction0]

This makes sense given my experience of the @EnergOmbudsman

[Carl bell @carlbell85]

@EnergyOmbudsman I wish to complain about your service, please tell me how to do so

[Consumer Action @ConsumerAction0]

@EnergyOmbudsman nothing to trust about these people, instead prepared to be treated as an insignificance. My complaint handler laughed at me when I expressed my concerns; clearly there is no training here. 48 hours since a callback from a supervisor was promised, still nothing…

[Consumer Action @ConsumerAction0]

@Arneclo rubbish quality, got this quarter zip for Christmas 2025, worn twice, fabric already coming apart! Rather than just take a look at it (it’s clearly their product) they want a receipt. It was a gift and I don’t have one! #rubbish

[Consumer Action @ConsumerAction0]

@united your chat assistant tells me to submit a complaint ticket, the automated response to the complaint ticket tells me to reach out to you via other channels? Designed to go round in circles or
broken? #poor #confused

[Consumer Action @ConsumerAction0]

@Uber just in one of your cars in London in 30 degrees with no air conditioning - that good for you?

[Consumer Action @ConsumerAction0]

@Grecotel toilets not included at Daphnila Bay #awful #0stars cannot wait to get out of this place!

[Consumer Action @ConsumerAction0]

@easyJet shocking customer service as per usual, having paid for allocated seats together as we are travelling with an infant, we have now been scattered around the plane for “operational reasons” and this is “in policy”… don’t expect any reasonable care with this outfit

[Consumer Action @ConsumerAction0]

@virginmedia your agents needs to learn English before they can become even close to being helpful…

[Consumer Action @ConsumerAction0]

@virginmedia @O2 allegedly the same company but cannot get my SAME address to match on both accounts to give me Volt benefits. 3 attempts via overseas call centres, all #fails @EE got space for my mobiles and broadband? Your competition is slacking major