Contact Strategies

Contact Centre Consulting, Coaching and Training

[Contact Strategies @ContactStrategy]

Are the Metrics you are measuring in your Contact Centre boosting performance? Join us at the GTACC session on September 25 to find the answers! https://2oWDWZS

[Contact Strategies @ContactStrategy]

Let’s try that again ... https://t.co/9wVutWyPKO

[Contact Strategies @ContactStrategy]

GTACC 2018 - Registration is Open! Thursday, November 8, 2018. ALWAYS time well spent - learning and networking! Register here - http://www.cvent.con/d/jgqj0d?lang=en&sms=7&cn=Rbl0L2kOdUq4ctWk6BrorA

[Contact Strategies @ContactStrategy]

@PrabSarkaria Do you believe Doug Ford shares the same values as Patrick Brown - the reason you're running?

[Contact Strategies @ContactStrategy]

Hope you attend! GTACC sponsored Webinar - "Measuring What Matters" - Thurs. Feb. 22/18 - 9am - 10am EST. Register on link below.
https://t.co/NnghGrItwC

[Contact Strategies @ContactStrategy]

What kind of leader are you? https://t.co/vDjn59RoKO

[Contact Strategies @ContactStrategy]

A really beautiful book!

[Contact Strategies @ContactStrategy]

5 Acts of Appreciation That Drive Employee Engagement, According to Science | https://t.co/U4XbHFe9fy https://t.co/8kcdsZNK4Z

[Contact Strategies @ContactStrategy]

A concept that should be adopted by all! https://t.co/d82Sn24Gps

[Contact Strategies @ContactStrategy]

Learning never stops! GTACC2016 on November 3, 2016 is the place to be. Only a few seats still available - register now! #GTACC2016

[Contact Strategies @ContactStrategy]

Had to share - our QA Specialists must be cherished! https://t.co/etYU44Vebf

[Contact Strategies @ContactStrategy]

Join us May 18 for our 1 day Best Practices in QA & Coaching in partnership with ORCCA https://t.co/PKc2TTutls

[Contact Strategies @ContactStrategy]

@sktskt2010 CES Customer Effort Score #AHTchat #performancemanagement

[Contact Strategies @ContactStrategy]

@a_scarselli @jamesgmelb @carly_burdova @vladimirstanek Why less empathy? #AHTchat #GTACC #custserv

[Contact Strategies @ContactStrategy]

@Otabek_USA @sktskt2010 @travelerjournal Well trained agents are more approachable and effective than bots #AHTchat #EmployeeEngagement

[Contact Strategies @ContactStrategy]

@Otabek_USA @sktskt2010 @travelerjournal People need to connect with people to solve problems #AHTchat #custserv #callcentreproblems

[Contact Strategies @ContactStrategy]

@travelerjournal People need to connect with people to solve problems #AHTchat #callcentreproblems #custserv

[Contact Strategies @ContactStrategy]

We can't motivate others - but as Leaders we can create a motivating environment - excellent article - had to share. http://t.co/mu8Yu7Y3gr

[Contact Strategies @ContactStrategy]

Fantastic day of learning and connecting with other CC professionals! #gtacc2014 looking forward to next yr.