Top Tweets for #AHTchat
@Brand_Embassy Same! #AHTchat
@ContactStrategy @a_scarselli @carly_burdova @vladimirstanek Its a different social generation. More inward looking than older gen. #ahtchAt
@Otabek_USA @sktskt2010 @travelerjournal Well trained agents are more approachable and effective than bots #AHTchat #EmployeeEngagement
@Otabek_USA @sktskt2010 @travelerjournal People need to connect with people to solve problems #AHTchat #custserv #callcentreproblems
@jamesgmelb @travelerjournal I just want my problem resolved. Sometimes, bots can do that. Just give me that SOS button! #AHTchat
@ContactStrategy @travelerjournal Barbs was singing about customers...'People who neeeeed people' #AHTChat
@travelerjournal @sktskt2010 hmm good question! If so, I wouldn't really care much if they took over) #AHTchat
@travelerjournal People need to connect with people to solve problems #AHTchat #callcentreproblems #custserv
@carly_burdova @travelerjournal @AlibabaTalk Yep - I don't mind bots. As long as they connect you to humans if they can't resolve. #AHTChat
@jamesgmelb nice meeting you here James. Loved what you had to say about long-term CX and journey mapping. #AHTchat
#AHTChat - showing that CX is a vast field covering many corners. Ripping apart old ways and reinventing them. LOVE IT. #Customerexperience
@vladimirstanek @travelerjournal just say no. I can see the advert already. #sadbot #NoToBOTS #AHTchat
@jamesgmelb @vladimirstanek I can think of a few words for that C. I'm gonna go with Gen-Connected to be on the safe side ;-) #AHTchat
@ivana_obstova @Brand_Embassy That doesn't make it a good metric for CX. Great for process improvement, though #AHTChat
@travelerjournal check out @AlibabaTalk. Chat is basically all bots that can help with most stuff. Easier than searching FAQs. #AHTchat
@travelerjournal you are not the only one Shai! :D #AHTchat
@jamesgmelb @vladimirstanek I straddle the Gen X, Gen Y experience. When Yer's become managers, I think we'll see rapid progress. #AHTchat
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