Otabek

[Otabek @Otabek_USA]

4 Things Pokémon Go Taught Me about Customer Experience https://t.co/r0DySa4zDT

[Otabek @Otabek_USA]

4 Things Pokémon Go Taught Me about Customer Experience https://t.co/r0DySa4zDT

[Otabek @Otabek_USA]

@TK_HelpDesk My return flight to Prague from Hong Kong is via Istanbul. I don't feel safe to fly via Istanbul. How do I claim change? DMed

[Otabek @Otabek_USA]

BBC News - #PrayForTurkey: Show of solidarity after Istanbul attack https://t.co/B5fmD7Ed6d

[Otabek @Otabek_USA]

https://t.co/NZvzJiJ7t8

[Otabek @Otabek_USA]

Dear Telcos, Scaling Social Customer Service Isn’t Impossible https://t.co/q1Z5Jr3Yhy

[Otabek @Otabek_USA]

Just got my #applemusic subscription for $4.99 with @UNiDAYS_US! https://t.co/UaX5e3LecH #UNiDAYS

[Otabek @Otabek_USA]

@SpotifyCares I got an email with a premium offer for 5.99 for 3 months and I am trying to upgrade but it is directing me to 5.99/month?

[Navbahor Imamova @Navbahor]

I hope they are doing well... Oh, they are apparently, I was just told. Immigrant-run businesses in Washington DC.

[Bill Gates @BillGates]

As long as women are invisible, the benefits of development can't reach them. Here’s how we can change this...
https://t.co/UdppBBgAle

[Otabek @Otabek_USA]

@travelerjournal @sktskt2010 hmm good question! If so, I wouldn't really care much if they took over) #AHTchat

[Otabek @Otabek_USA]

@sktskt2010 are you one of those bots? :D #AHTchat

[Otabek @Otabek_USA]

@sktskt2010 @travelerjournal Haha! That's the exact reason why I don't want bots to take over :D #AHTchat

[Otabek @Otabek_USA]

@travelerjournal you are not the only one Shai! :D #AHTchat

[Ivana Obstova @ivana_obstova]

A5: B2B yes; B2C not sure if it is possible however it´s definitely needed agents understand their needs, wishes, concerns, etc. #AHTchat

[Otabek @Otabek_USA]

Agree! #AHTchat https://t.co/yTSkBauoCu

[Angela Scarselli @a_scarselli]

Q6 @sdelbos @Brand_Embassy bots for the easy questions, humans for the complex- also makes CSR job more interesting #AHTchat

[Stephan Delbos @sdelbos]

@Brand_Embassy Smart brands will use tech like chatbots to put humans back into #CustServ. It's all about achieving a balance. #AHTchat

[Otabek @Otabek_USA]

A4: @Brand_Embassy businesses are moving more towards empathy side (yea!), but efficiency won't be out of focus and shouldn't be. #AHTchat

[Otabek @Otabek_USA]

A3: @Brand_Embassy They should monitor to check how long it's taking in average to resolve the issues. But time limit shouldn't be set