@CrossCountryUK hi I’m on a train where I was supposed to have a reserved seat but that carriage does not exist as there are only 4 out of the 8 carriages there are supposed to be - the tannoy said to contact cross country customer services regarding this
@thetrainline hi, if I booked a return but it’s technically 2 advance singles and I now can’t use the outward ticket but still want to use the return ticket, is this okay?
@VirginExp hi, the experience I booked a voucher it turns out doesn’t actually exist anymore, I specifically wanted this experience and don’t want to swap for another, is it possible to get a refund?
@GWRHelp currently stuck at newton abbot and simply being advised that tickets are valid for tomorrow and we’re not getting anywhere tonight, we live in bristol and literally have no where to sleep tonight?!?!