Jo Needham

Mummy, constant learner, and gin quaffer

[Jo Needham @CotswoldToff]

@Mango you have to do better with your customer service I’m starting to lose my patience!
I’ve made 7 attempts trying to contact a human… none of your IVRs or AI bots can help…
I placed an order in the 7th June, returned 3 items within a matter of days and still no refund!!

[Jo Needham @CotswoldToff]

@Fortnums is anyone in your customer service working at the moment?!
I’ve got a damaged item received in the post, which is a Christmas present and despite trying to call (sat in a queue for an hour), WhatsApp x3 times and email (no longer working)!

[Jo Needham @CotswoldToff]

@McAffeeMerc what do I need to do to get a refund on a subscription I no longer need or want?! I have tried calling, no luck, I have tried your website, no luck… last attempt here!!

[Jo Needham @CotswoldToff]

@TivoliCinemasUK what are you going to do to compensate every paying customer tonight?!

[Jo Needham @CotswoldToff]

@TivoliCinemasUK absolutely ridiculous!!
Fire alarms gone off at Cheltenham cinema tonight and not a single member of staff in sight?! Staff have evacuated to a safe place but the punters are left in the street, not knowing if they’re safe? It’s a disgrace!!

[Jo Needham @CotswoldToff]

@BrealyAmanda @Rendcombjuniors @RendcombCollege @SSEoutdoors Thankyou for creating some brilliant childhood memories for Edward and the rest of J6 @BrealyAmanda x

[Jo Needham @CotswoldToff]

@joetracini You’re awesome youngman!! x