Hi Tibo — I have a slightly unusual Pro 20x situation.
I tried to upgrade from Pro 5x to Pro 20x on Sep 10 while 20x was still available, but Apple’s transaction review blocked the purchase. By the time Apple cleared the issue, new 20x upgrades had already been paused.
OpenAI Support has confirmed and recorded that I genuinely attempted the upgrade before the pause, but they say they can’t make exceptions.
I rely heavily on Codex/Work and genuinely need the 20x capacity. Is there any possibility of honoring a pre-pause upgrade attempt like this, or giving affected users priority when 20x reopens?