@Delta aweful service and communication about luggage left in London ! Leave your passengers out in the cold to figure everything out for themselves. Staff unhelpful and disinterested.
@VirginAtlantic we were promised by your London ground crew our bags would make it into the flight when they told us to leave our bags in a holding pen outside !
@easyJet we’ve been stranded in Rhodes airport. Told ‘sorry flights cancelled’ after being delayed for hours and then just left without any assistance it’s now 1am and we have no idea what to do where accommodation is provided or baggage information. 2 small kids in tow. AWFUL
@ThomasCookUK never, ever ,ever again will I book a holiday through Thomas Cook. What a joke of an organisation. Sending an email !?! 24 hours before a trip to tell us it’s cancelled when they’ve know for the month! F the customer eh?
@ThomasCookUK Please can I get an email of where to send a claim for compensation where Thomas cook cancelled my hotel and did not provide a suitable alternative.I have incurred expenses that would be refundable in the event you communicated in a timely manor not 24 hours before.
@curryspcworld I’ve now tried 3 times to get hold of customer service and waited over an hour all 3 times only to be dropped off the calls. Do I need to deliver my fridge to your store that’s faulty and still under warranty? This is ridiculous.
@asda I purchased 4 Goodyear tyres on your promotion, I’ve waited almost 2 months for my voucher and only after a number of emails with customer support I got a voucher for less than promised. How can you promote a deal and not honour it? Disgusting.
@YourSSE @SSE Why can I never get through on the phone ? I hold for hours, I’ve been trying to get my online account set up for 7 months with absolutely no help from you ! Disgusting service. But you are very quick to send letters informing of increases in my monthly debit!
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