Craig Hunter

Family 👨‍👨‍👧‍👦 | Golf 🏌️‍ | Fitness 🏋️‍♂️

[Craig Hunter @crhunter32]

@OctopusElectro I'm having trouble linking my Electroverse account with @OctopusEnergy. Can someone help please?

[Craig Hunter @crhunter32]

@OctopusEnergy is it possible to link my Octopus and @OctopusElectro accounts?

[Craig Hunter @crhunter32]

@OctopusEnergy Is there any update on this?

[Craig Hunter @crhunter32]

@OctopusEnergy can someone take a look as to why my EV charge didn't work overnight please?

[Craig Hunter @crhunter32]

@OctopusEnergy Thanks. I've got your email and replied.

[Craig Hunter @crhunter32]

@OctopusEnergy I'm having issues with charging at home. Last 2 nights the car has only charged about half of what was set in the app. Can someone help to see if there is an issue please?

[Craig Hunter @crhunter32]

@OctopusEnergy are you able to check why my home charger can't connect to you? Has been sat at connecting to OCCP for the last few hours.

[Craig Hunter @crhunter32]

@marksandspencer I'd returned something to store last Sunday, 26th October and still haven't had the refund credit to my bank account. Can you help?

[Craig Hunter @crhunter32]

@OctopusEnergy - I tried emailing around 5 days ago and haven't had a reply. I have an ongoing issue with electricity meter reads and it's happened again and looking for some help.

[Craig Hunter @crhunter32]

@OctopusEnergy Hi again - is there any further updates on this please?

[Craig Hunter @crhunter32]

@OctopusEnergy 👋 My billing for my electric usage doesn't look right to me. Looks like my monthly bill has only been billed for half month. I'm having billing issues nearly every month where my monthly bill isn't produced correctly. Is someone able to look at this for me please?

[Craig Hunter @crhunter32]

@OctopusEnergy Hi, is there any update on this please?

[Craig Hunter @crhunter32]

@OctopusEnergy there appears to be an issue with my billing. Is someone able to look at this please?

[Craig Hunter @crhunter32]

@OctopusEnergy Thanks for confirming. Appreciate your help!

[Craig Hunter @crhunter32]

@OctopusEnergy fairly new intelligent go user. Is it normal from time to time to get a schedule out with the normal off peak window? Assuming I'll be charged the off peak rate?

[Craig Hunter @crhunter32]

@OctopusEnergy @OctopusEnergy follow up from yesterday's message, it's showing as being charged at peak rate in the App. Assuming that isn't correct and it gets corrected when billed?

[Craig Hunter @crhunter32]

@TPEassist @TPExpressTrains Ok, thanks.

[Craig Hunter @crhunter32]

@TPEassist @TPExpressTrains are there timetable changes from Manchester to Edinburgh in Jan? Normally can get direct trains on Sunday, but not seeing this in early Jan.

[Craig Hunter @crhunter32]

@OctopusEnergy Having followed what was sent in the DM, the intelligent go seems to be even more broken than before. I've replied to the DM with some screenshots if someone is able to help

[Craig Hunter @crhunter32]

@OctopusEnergy my intelligent go hasn't been working as expected since I returned home from holiday. The car charged during peak hours until I noticed it and then charged until full rather than added % set in the App and last night there was no charge added at all.