Claim Department

[Claim Department @cross_ClaimD]

@louiscoys @louiscoys kindly share your reachable WhatsApp number for assistance, thanks

[Claim Department @cross_ClaimD]

@Jamesdnottm @CrossCountryUK Hi,@Jamesdnottm So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further

[Claim Department @cross_ClaimD]

@leahbullen @CrossCountryUK Hi,@leahbullen So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further

[Claim Department @cross_ClaimD]

So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further

[Andy Sharman @Sharm666]

@CrossCountryUK £180 return, bargain, 😰
#shambles

[Claim Department @cross_ClaimD]

@Sharm666 @CrossCountryUK Hi,@Sharm666 So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further

[Claim Department @cross_ClaimD]

@HavocAgain So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further

[Claim Department @cross_ClaimD]

So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further

[Alex Havoc @HavocAgain]

This is what I was offered in @CrossCountryUK 1stClass - stunned and amazed at this high quality selection of food and drink ..... NOT!!!

[Claim Department @cross_ClaimD]

@yoda714 @CrossCountryUK Hi,@yoda714 So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further

[Claim Department @cross_ClaimD]

So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further

[james @jamesmead0ws]

@CrossCountryUK would it be possible to hold the 17:15 service from Southampton Central to Manchester Piccadilly by approximately 5 minutes, as I am currently on a delayed service meaning I will miss my connection?

[Claim Department @cross_ClaimD]

@jamesmead0ws @CrossCountryUK Hi,@jamesmead0ws So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further

[Claim Department @cross_ClaimD]

So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further

[Louis L @louiscoys]

@CrossCountryUK response time that’s a joke. No reply nothing. I’m 70 on your train now for 3 hours. No AC staff don’t care no water. I’m having breathing difficulties. But First class nice and cool

[Claim Department @cross_ClaimD]

@louiscoys So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further

[Claim Department @cross_ClaimD]

So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further

[Katherine Orchard💗 @Misse_ko]

Absolute shocking service from Bristol Temple Meads was due to get on the 13:45 train to Plymouth was so full people were nearly falling out the doors! Was then told to go to platform 6 for the 14:45 train to Plymouth only to be told to go back to platform 10 @CrossCountryUK.

[Claim Department @cross_ClaimD]

@Misse_ko @CrossCountryUK Hi,@Misse_ko So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further

[Claim Department @cross_ClaimD]

So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further

[Amanda Blan @mandablan]

@CrossCountryUK Shame on you. I’ve had to phone your journey assistance line this morning to get help for my 83yo Mum who is travelling on Monday. The call is going to cost me £50. Why aren’t you using a freephone number/at least one that’s included in standard mobile plans.

[Claim Department @cross_ClaimD]

@mandablan @CrossCountryUK Hi,@mandablan So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further

[Claim Department @cross_ClaimD]

So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further

[Steven Alexander @StevenAlex68363]

@CrossCountryUK heatwave and no air-con from Peterborough to Plymouth

[Claim Department @cross_ClaimD]

@StevenAlex68363 @CrossCountryUK Hi,@StevenAlex68363 So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further

[Claim Department @cross_ClaimD]

So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further

[Ian O'Donnell MBE @ianodonnell]

It’s one of those days when trains let me down! With heat, strikes and @CrossCountryUK cancelling or “awkward” train managers I’m going nowhere very slowly!