Robert Richardson

I help security vendors develop content as well as publishing Former Black Hat Ed Dir and CSI Director. Launched Views my own.

[Robert Richardson @cryptorobert]

PHL international always finds new ways to suck.

[Robert Richardson @cryptorobert]

So it takes 3 people to guide the jet the last 150 feet to the gate and apparently there are only 2 in all of @PHL.

[Robert Richardson @cryptorobert]

@Wh1t3Rabbit @Avis This line is the longest I’ve seen for car rental. And like a fool I pre-payed. Here’s an industry ripe for disruption.

[Robert Richardson @cryptorobert]

Hey @Avis , wtf with this hour-plus line to get my car? Is there a car rental company that doesn’t suck these days?

[Robert Richardson @cryptorobert]

@IsForAt It helps to think of it as an opportunity to indelibly convey that they are loved. Even in the thick of rocky relations.

[Robert Richardson @cryptorobert]

@OakMonster @dcuthbert So true.

[Robert Richardson @cryptorobert]

@VerizonSupport Thank you for making my point.

[Robert Richardson @cryptorobert]

Absolutely classic piss poor customer service from Verizon… The app online says I can do whatever is most convenient to return the phone. When I get to the store, as per my choice, I wait in line to be told they never take back old iPhones at the store. I have to go to UPS.

[Robert Richardson @cryptorobert]

@dcuthbert Ffs…

[Robert Richardson @cryptorobert]

Is this thing on? Is this thing on? I don’t think this thing is on.

[Robert Richardson @cryptorobert]

The fail whale. Somehow I had forgotten all about the fail whale. Swim on, Great Failin Mammalian!

[Robert Richardson @cryptorobert]

I keep waiting for some big gun to go all out to grab up twitter users… I mean, the whole thing is teetering on the edge of an abyss.

[Robert Richardson @cryptorobert]

@MikeTra90072083 @JerryBe89807761 @TransWaifer @MuellerSheWrote Actually it’s bald-faced.

[Robert Richardson @cryptorobert]

@kolleen9 @AmericanAir @Delta You’re not necessarily worse off going elsewhere… and I bet you’re closer to the airport than here.

[PeakZebra 🦓 @PeakZebra]

So, @AmericanAir , you needlessly treat me badly, but you can’t fix it because people who use your miles rewards are second-class citizens.

[PeakZebra 🦓 @PeakZebra]

Wow, great work, @AmericanAir — late flight due to mechanical problem. I still made it to the gate for the connection, but American had automatically changed my flight to tomorrow and they closed the flight in my face rather than correct the pass.

[Robert Richardson @cryptorobert]

@ChloeCondon yeah. been there, survived that.

[Robert Richardson @cryptorobert]

Just sent out the latest Security Content Marketing Monitor, the web version of which is at https://t.co/p4MtTIPP5J.
If that doesn't change your life, nothing will.

[Robert Richardson @cryptorobert]

I do a weekly look at recent security vendor content, largely from a content marketing point of view. If it's of interest, you can find it archived at https://t.co/J4vvoQPg9m. Sign up to get it on Thursdays.