Claire Werner

[Claire Werner @csw615]

@Sephora what is the point of offering beauty insider kits for reward points when you just send whatever you want to send? I’d rather you cancel the order than send me a bunch of stuff I don’t want. Your service rep was super nice tho!

[Claire Werner @csw615]

@francescas I did. $10.50 shipping paid to you for you to not print the address on the package. Now it’s sitting in a FedEx warehouse

[Claire Werner @csw615]

@francescas our package was delayed 2 days (no big deal) but I just got a notice that you “missed us” and “couldn’t deliver”. Someone was home all afternoon and FedEx never came- my daughters been freaking out asking where her dress is. What is going on??? (Order 9427453)

[Claire Werner @csw615]

@goby I appreciate the reply and follow up email stating that the brush heads would be shipped btwn 6/30- 7/5. It is now 7/17 and order is still in progress🙄🙄🙄🙄

[Claire Werner @csw615]

@gobyhq I ordered brush heads on 6/06 and the order is still “in progress” (R9090956455). Does it always take this long to receive replacement heads? I’m about ready to go back to an @OralB brush

[Claire Werner @csw615]

@Delta if you are going to have 5 flights from PHL to ATL tomorrow and 4 are scheduled to go out, you need to give the passengers on that canceled flight more than a “sorry we can’t get you anywhere for 48 hours” text

[Claire Werner @csw615]

@onepeloton I got an email survey from your research team regarding a recent in class experience. Ive been unsuccessful at getting through your queue to book a live class; I have never been to PSNY or PSL. Is this legit or a scam email??

[Claire Werner @csw615]

@Thermador I have an appt scheduled w Thermador service. I don’t know if I want to pay 160$ for a service tech to tell me I need a meat probe!

[Claire Werner @csw615]

@Thermador can someone tell me what the error E8501 means?! My 3 year old oven died on thanksgiving, only giving me this code. It’s nowhere to be found online or on your site!! Your wait times on the phone are crazy. Please help!!

[Claire Werner @csw615]

@Thermador Thank you for the information. The funny thing is, I don’t own the meat probe! I’ve never plugged in the meat probe but the oven constantly tries to give me meat probe errors. Your help desk told me to just buy one to try to alleviate the problem🤷🏻‍♀️

[Claire Werner @csw615]

@Thermador The oven is PRD486WDHU/01

[Claire Werner @csw615]

@Thermador I can DM the model of my oven and other information. Your online chat told me they didn’t know what that code was and your customer care line was completely unhelpful. Told me again they have no access to error codes

[Claire Werner @csw615]

@Thermador Your customer service was quite defensive, told me they are working with a skeleton crew and asked if I understood it would cost money just for a Thermador tech to walk in to my house. It was such a weird and unhelpful conversation

[Claire Werner @csw615]

Oh yeah and your customer support number keeps hanging up on me🙄

[Claire Werner @csw615]

@LauraDCalderon @onepeloton Totally agree- raise the price and 2 times in one month the whole platform goes down!

[Claire Werner @csw615]

@away gave my daughter your bigger carry on (pink) for Xmas, the collapsible handle is hard to operate and one of the zippers came right off when trying to open an interior pouch (order #R355649090). How can we fix this?

[Claire Werner @csw615]

@Audi maybe instruct your dealerships that if they will need a week during the holidays to fix a key fob(!!) they should relay that info when booking appointments. And don’t get annoyed when the customer calls get a status!

[Claire Werner @csw615]

@RomancingNope @cmduke53 @LandsEnd I had 2 skirts on the order that they weren’t sending bc the custom shirts weren’t ready. 2 months is too long to wait for in stock skirts! I got them to upgrade my shipping to next day once the custom stuff is done- u could see if they will do that for u