Sarah Beatty

A reluctant profile on an unfortunate platform.

[Sarah Beatty @culturebea]

@mercury your customers deserve an explanation and resolution for the ongoing week-long disruption in domestic wires. Have some accountability and own up to your mess.

[Sarah Beatty @culturebea]

@awwstn @atlas @useStable @mercury it's a living nightmare at the moment

[Sarah Beatty @culturebea]

@ryancassin @mercury @ryancassin beware - I was told a $160K wire was in their database and just received an email from a support saying 'jk lol' (paraphrase).

[Sarah Beatty @culturebea]

@_johnsutton @mercury @_johnsutton can confirm we've had domestic wires < $200K get caught up and sometimes bounced back for more than 2 days now with no end in sight.

[Sarah Beatty @culturebea]

@lbenissan @mercury @NoemiTitarenco Agree - apparently @mercury knew this was a problem on Monday and they still haven't sent any official communication to their customers regarding the ongoing problem.

[Sarah Beatty @culturebea]

@ryancassin @mercury @ryancassin did they resolve your issue? I wasn't aware there was a disruption despite being in contact with cs since yesterday. Having the same problem with my funding close.

[Sarah Beatty @culturebea]

@BrexSupport @brexHQ I can't transfer money from Brex to any of my external accounts or pay vendors by ACH. I am deeply concerned that there is no mention of this issue on your support page despite support saying they are aware of the issue. Are you OK? Is @brexHQ solvent?

[Sarah Beatty @culturebea]

@GustoHQ It's been four days since I filed an urgent support request with you due to a glitch in your product and still no response, even DMing you here didn't work. Can someone please get back to me before Monday?