Curious Kiwi

[Curious Kiwi @curiouskiwi83]

@bookingcom You are being mendacious. You have set up the chats and calls to automatically disconnect if the flights are more than 5 days out. So, how are we supposed to make contact? Perhaps the @UK_CAA might like to look into this. Hardly an example of offering support to customers.

[Curious Kiwi @curiouskiwi83]

@bookingcom Airline has cancelled booking for mid April. We can reroute according to Qatar/Iberia. But you wont accept chats until 5 days before departure by which time seats likely to have gone. How do we get reticketed for travel?

[Curious Kiwi @curiouskiwi83]

@bookingcom What’s GDPR got to do with it? I want you to accept a telephone call or a chat about our booking so that I can talk with your ‘specialized team’ about getting re-routed. Stop spouting nonsense and just allow your customers to actually engage with you to solve the situation.

[Curious Kiwi @curiouskiwi83]

@bookingcom You’re not taking calls/chats unless travelling within 5 days. You say contact airline. You know they will not amend TA bookings. They have confirmed can reroute (at their cost) as need to travel but TA must do. By waiting until 5 days before departure no seats will be left.

[Curious Kiwi @curiouskiwi83]

@British_Airways Hi Imogen, just get your tech stack fixed so that people don’t have to lose hours on end doing the basic things. Plenty of airlines out there who do this well. I feel sorry for the team at the front end who have to mop up Doyle’s mess!

[Curious Kiwi @curiouskiwi83]

@British_Airways Sincerely hope that the folks who are doing your technology upgrade are allowed no where near maintenance of your aircraft. Cannot do the simplest things online like change flights - needs multiple calls, payments fail - had to phone back three days in a row 1/2

[Curious Kiwi @curiouskiwi83]

@British_Airways Same Day Changes not processed, long waiting times, frazzled staff at contact centres who are having to mop up the mess, an App that often loses bookings and multiple errors checking in. A true British Original indeed!

[Curious Kiwi @curiouskiwi83]

@Finnair Is there a way of telling when booking online which fare classes it is booking into?

[Curious Kiwi @curiouskiwi83]

@Finnair hey folks, can i trouble you to tell me what fare classes your business class classic and flex fares book into?

[Curious Kiwi @curiouskiwi83]

@QUBelfast who thought it was a good idea to do scheduled maintenance (which is over running) on the Queens Portal which facilitates exceptional circumstances applications during the busiest time of the year for assessments? #joinedupthinking

[Curious Kiwi @curiouskiwi83]

@Hertz why is it that I seem to be able to book cheaper via https://t.co/vJok1WB2k8 than directly with you as a five star member?

[Curious Kiwi @curiouskiwi83]

@kiwicom247 Recommend you think twice before booking with these folks. Airline cancelled flights and confirmed could be rebooked at no extra charge as per EU261. https://t.co/6JZqyQwOQj wanting to charge additional £300 for a “fare difference” when it’s not due. A scam. Avoid.

[Curious Kiwi @curiouskiwi83]

@ShawbrookBank v. poor customer experience and first impressions. Trying to open a business savings account. All the way through the required info and then up pops the message “we’re having technical issues - none of your information has been saved”. Doesn’t instil confidence.

[Curious Kiwi @curiouskiwi83]

@ObenJsy you might wish to fix the typo on your landing page.

[Curious Kiwi @curiouskiwi83]

@BrisbaneAirport Sadyou’ve been picking up tips from the security goons @HeathrowAirport. Barking and shouting instructions at people and speaking to them as if they aren’t people. Use to enjoy the domestic travel experience in Oz as a stark contrast to the UK. Today not so much

[Curious Kiwi @curiouskiwi83]

@implausibleblog Yeah I’m sure most cleaners also get a 23% pension contribution and have the same lifetime earnings potential. Last time I checked didn’t see many medical school vacancies.

[Curious Kiwi @curiouskiwi83]

@CPhilpOfficial If only the Conservatives had been in office for fourteen years from 2010, they could have done something about this. Oh wait …

[Curious Kiwi @curiouskiwi83]

@ghose77 hey Rupak, was just searching for a really good substack note you wrote a wee while back about Neobanks and whether they can sell their technology. I bookmarked it but doesn’t seem to be on substack now - is it possible to get a copy? Thanks!

[Curious Kiwi @curiouskiwi83]

@HeathrowAirport are you baggage handling systems in T5 working yet? BA advised that a stack of bags didn’t make their flights yesterday because your system is broken? Doesn’t bode well for the real Christmas rush in a week or so!

[Curious Kiwi @curiouskiwi83]

@British_Airways good to see Doyle’s £7bn investment to improve service is working. Can’t do even do the basics of transferring a bag at LHR from T5 to T3 in 3 hours. Sadly, if anyone from overseas wants to know how UK is doing just look at @British_Airways and its service.