Customer Focus North

Customer Focus North is an event around breaking down silos to focus on people & #experience. #CX & #EX. #Experience matters! Coming July 20 & 21, 2020. #CFN20

[Customer Focus North @customerfn]

Customer Focus North is back on July 20 & 21 where we bring people together around transforming customer and employee experience. https://t.co/7aiexbXYhs #userexperience #customerexperience #employeeexperience #servicedesign #digitaltransformation #innovation #ux #cx #ex #cfn20

[Customer Focus North @customerfn]

Got to love this flashback article for those that are in or passionate about #CX or for those that just grew up or are a fan of '80s music. Well done@jimtincherand glad to have you part of the #CFN community https://t.co/tuMsZbkpbQ

[Customer Focus North @customerfn]

Who is responsible for your customer's experience? You should start by looking in the mirror and getting everyone in your organization to do the same. No 🙈 #customerfn #CX #EX

[Customer Focus North @customerfn]

100% guarantees are almost always part marketing and part customer experience motivated. What is the purpose of you implementing it? Check out "How Would a 100% Satisfied Customer Service Guarantee Change Your Business?" #cx #ex https://t.co/rhGE8JGFy6

[Customer Focus North @customerfn]

Given that the topic of vaccines is front and center with #covid it is important to understand history and check out this article on "How Fraud and a Broken Publishing System Fueled the Vaccine-Autism Myth" #behavioralscience #history https://t.co/CceJKGxZT7

[Customer Focus North @customerfn]

@jimtincher is right that a big part of transformation is removing barriers. Check out his article "Enable CX Action by Removing Barriers"and break out the sledge! https://t.co/1K3d58nraZ #cx #ex #strategy #innovation

[Customer Focus North @customerfn]

#Ethics are vital whether #behavioralscience, #analytics, #prodmgmt. Check out upcoming Applying Behavioral Science Ethically & Effectively in the Private Sector on Sept 18th and free and virtual event https://t.co/gvtBm8Usas #ux #cx #design

[Customer Focus North @customerfn]

Core values are important and all companies should establish real core values around #customerexperience that align with actual practices throughout. Check out #Principles books by @RayDalio and this article around Core Values #customerexperience https://t.co/3BxywP6OuF #cx #ex

[Customer Focus North @customerfn]

Lisa Hagen and Perian Stavrum of #WoltersKluwer had a new take combining #sixsigma and #customerexperience in their #CFN19 session "Fusion: Customer Experience meets Lean Six Sigma" https://t.co/DDPdaqRfNS #CX #UX #userexperience #servicedesign #strategy

[Customer Focus North @customerfn]

William Beeman, PhD's had the #CFN19 audience intrigued with his session "Call the Anthropologist: Key to Understanding Customers" https://t.co/HnfM4rhu94 #anthropology #customerexperience #userexperience #servicedesign #CX #UX #strategy

[Customer Focus North @customerfn]

Check out Jim Tincher's engaging talk on "Why Most CX Programs Fail: How to make sure your's isn't one of them" at #CFN19 https://t.co/jkHmmJh0Nj #customerexperience #userexperience #servicedesign #CX #UX #strategy

[Customer Focus North @customerfn]

CFN19 was amazing but if you missed it then check out some of the awesome speaker videos @ https://t.co/5nBYwM7Pim And, get your early-bird ticket now for CFN20 @ https://t.co/tW5i1MR6Ob
#customerexperience #employeeexperience #servicedesign #changemanagement #servicedesign

[Customer Focus North @customerfn]

Customer Experience and Employee Experience are like peanut butter and jelly, they both are great separate but are even better together! Come to #CFN20 to learn more about these PB&J experiences. #customerexperience #employeeexperience #userexperience #servicedesign #cx #ex #ux

[Customer Focus North @customerfn]

Customer Focus North is back on July 20th & 21st. Early-bird pricing and call for speakers is open until March 31st. Learn more @ https://t.co/7aiexbXYhs #customerexperience #employeeexperience #CX #UX #EX #servicedesign #changemanagement #prodmgmt #behavioralscience #CFN20

[Customer Focus North @customerfn]

It's finally here! Customer Focus North is happening today, at University Enterprise Labs, in the Ewald Conference Center, and tomorrow at the McNamara Alumni Center! What part of this event are you most excited about?
#cx #hr #servicedesign #ex #userexperience #cfn19

[Customer Focus North @customerfn]

We want to take a moment to thank one of our Gold Sponsors, InMoment, for helping us create such an incredible event!

If you'd like to learn more about them, check out: https://t.co/lU6PrKEQ1I.

We look forward to seeing you this week, at #CFN19.
#cx #hr #servicedesign #ex #ux

[Customer Focus North @customerfn]

Join Lisa Hagen and Perian Stavrum at #cfn19 with their session on Fusion: Customer Experience meets Lean Six Sigma.

Tickets available at https://t.co/1C567f6AAQ

#cx #hr #servicedesign #ex #userexperience

[Customer Focus North @customerfn]

#cfn19 so appreciates the opportunity to work with Community Supporters, ProductCamp, a user-driven “unconference” that brings together people passionate about products and who are interested in collaborating to share insights.
#cx #hr #servicedesign #ex #ux

[Customer Focus North @customerfn]

Join Taylor Drenttel in her #cfn19 session focused on how to effectively govern journey mapping engagements.

#cx #hr #servicedesign #ex #userexperience