Customer Focus North is an event around breaking down silos to focus on people & #experience. #CX & #EX. #Experience matters! Coming July 20 & 21, 2020. #CFN20
Got to love this flashback article for those that are in or passionate about #CX or for those that just grew up or are a fan of '80s music. Well done@jimtincherand glad to have you part of the #CFN community https://t.co/tuMsZbkpbQ
Who is responsible for your customer's experience? You should start by looking in the mirror and getting everyone in your organization to do the same. No π #customerfn#CX#EX
100% guarantees are almost always part marketing and part customer experience motivated. What is the purpose of you implementing it? Check out "How Would a 100% Satisfied Customer Service Guarantee Change Your Business?" #cx#ex https://t.co/rhGE8JGFy6
Given that the topic of vaccines is front and center with #covid it is important to understand history and check out this article on "How Fraud and a Broken Publishing System Fueled the Vaccine-Autism Myth" #behavioralscience#history https://t.co/CceJKGxZT7
@jimtincher is right that a big part of transformation is removing barriers. Check out his article "Enable CX Action by Removing Barriers"and break out the sledge! https://t.co/1K3d58nraZ #cx#ex#strategy#innovation
#Ethics are vital whether #behavioralscience, #analytics, #prodmgmt. Check out upcoming Applying Behavioral Science Ethically & Effectively in the Private Sector on Sept 18th and free and virtual event https://t.co/gvtBm8Usas #ux#cx#design
Core values are important and all companies should establish real core values around #customerexperience that align with actual practices throughout. Check out #Principles books by @RayDalio and this article around Core Values #customerexperience https://t.co/3BxywP6OuF #cx#ex
It's finally here! Customer Focus North is happening today, at University Enterprise Labs, in the Ewald Conference Center, and tomorrow at the McNamara Alumni Center! What part of this event are you most excited about?
#cx#hr#servicedesign#ex#userexperience#cfn19
We want to take a moment to thank one of our Gold Sponsors, InMoment, for helping us create such an incredible event!
If you'd like to learn more about them, check out: https://t.co/lU6PrKEQ1I.
We look forward to seeing you this week, at #CFN19.
#cx#hr#servicedesign#ex#ux
Join Lisa Hagen and Perian Stavrum at #cfn19 with their session on Fusion: Customer Experience meets Lean Six Sigma.
Tickets available at https://t.co/1C567f6AAQ
#cx#hr#servicedesign#ex#userexperience
#cfn19 so appreciates the opportunity to work with Community Supporters, ProductCamp, a user-driven βunconferenceβ that brings together people passionate about products and who are interested in collaborating to share insights.
#cx#hr#servicedesign#ex#ux