Customer Focus

Rethinking customer value in the new experience economy. News and features from the award-winning @BiznessReporter distributed with The @Telegraph and @CityAM

[Customer Focus @CustomerFocusUK]

Get more customer engagement from your content. Download this white paper from @cmswire to learn how. #content #CX https://t.co/Ry8lC816ed

[Customer Focus @CustomerFocusUK]

Check out white papers and ebooks from our partner @CMSWire to help grow customer engagement and retention. #content https://t.co/Ry8lC816ed

[Customer Focus @CustomerFocusUK]

Get more engagement with your content. Check out white papers from our partner @CMSWire. #content #CX https://t.co/Ry8lC816ed

[Customer Focus @CustomerFocusUK]

That concludes our coverage of #CX17, we hope you enjoyed the day and have many takeaways to share with your teams.

[SteveSullivan @ChannelDoctors]

"The contact centre is dead!" says James... https://t.co/VrwWoyC35n

[Customer Focus @CustomerFocusUK]

How will call centres be operating in 5 years? James Leech from Sainsbury's Argos is sharing his predictions. #CX17

[Customer Focus @CustomerFocusUK]

Still going strong at our conference today! #CX17 #DCS17

[Customer Focus @CustomerFocusUK]

Are you aware that the GDPR may affect your customer experience? We are finding out with Steve Sullivan... #CX17

[Chris Ward @ChrisiWard123]

"Chatbots are IVR for digital" says @DocNicola. Relevant and proof that chatbots need human assistance to work #custserv #CX17

[Hazel Marie Francis @hazey_marie]

Big thanks to #CX2017 for letting me be part of such a great panel this afternoon!

[Customer Focus @CustomerFocusUK]

With AI and robots becoming increasingly common, we are learning with Nicola Millard whether they may take contact centre jobs. #CX17

[Jonty Pearce @JontyPearce]

Don't automate on the basis of reducing cost. Design it with the customer in mind. - Gordon Littley of Verizon at #cx2017

[SteveSullivan @ChannelDoctors]

Be honest when you use #robots for #custserv
@GordonLittley @CustomerFocusUK #cx17 #cex

[Customer Focus @CustomerFocusUK]

When thinking about customer service, are we relying too much on technology? We ask this important question with Gordon Littley #CX17

[LiveAnswer @liveanswerinc]

RT @JontyPearce: Customer Data is the new Oil. How are you mining it? Is it Crude or Highly Refined #CX2017

[Customer Focus @CustomerFocusUK]

Customer service can be a key differentiator between you and your competitors. Hussain Afeef is speaking on how it has transformed LUX #CX17

[Customer Focus @CustomerFocusUK]

Have you implemented a web-based complaints system? Has it allowed you to process complaints better? #CX2017

[Customer Focus @CustomerFocusUK]

We are back from the break and are looking at a case study on handling complaints better. What have been your tactics? #CX2017

[Aimee Lucas @Aimee_Lucas]

Great case study from @humana #CX team and @geetsabrit on empowering associates to positively impact members @CXPA_Assoc #CX17

[Mindful @mindfulcx]

There are a few more hours left @CustomerFocusUK. Be sure to stop by the #VHT booth!