SteveSullivan

Customer engagement, CX, omnichannel & contact centres - with a bit of pragmatic compliance & behavioural thinking, too
#CustomerSimple

[SteveSullivan @ChannelDoctors]

Our latest newsletter, with stories on @SkyNews @Ofcom @ICOnews @PSAuthorityUK @Temple_Bright @TaviAndPort @FundrRegulator @CitizensAdvice @ShellEnergyHome @virginmedia @EE @Oxygen8Group @lebara @huel @SteveBartlettSC @ASA_UK @NimbleElearning
https://t.co/0UQbcnJ8nI

[SteveSullivan @ChannelDoctors]

@SW_Help Thanks @SW_Help
Would be good to know in advance what the answer will be, though!

[SteveSullivan @ChannelDoctors]

@SW_Help we're going to Pokesdown from Waterloo. The last train (23.35) has been cancelled. If we get the train Southampton will you pay for a taxi to Pokesdown?

[rick broadbent @ricktimes]

Been a great few days in Yorkshire talking ‘Now Then’. Met lots of nice people/old friends - and only one person walked out so far…

https://t.co/caPJ9u7Ymt

[SteveSullivan @ChannelDoctors]

Check out my latest article: A gas meter, a letter, a card, 3 contact channels and a very confused customer https://t.co/uyqOFgNXDU via @LinkedIn

[SteveSullivan @ChannelDoctors]

@2040Training @ICOnews 😳

[SteveSullivan @ChannelDoctors]

Hugo went to vote but sadly didn't have photo ID
#dogsatpollingstations #gerrymandering @BCPCouncil

[Jessica Toale MP @JessicaToale]

Today you have an important decision to make - more of the same or time for a change.

Here are three reasons to #VoteLabour👇🌹

[SteveSullivan @ChannelDoctors]

https://t.co/nGEa2QHvsc
An typically distinctive and adamant take on #CX from @AlexJamesMead
A good read

[SteveSullivan @ChannelDoctors]

Digital marketing fraud, wobbly payments providers, dodgy calling and lots of other news from @Meta @Google @RoyalMail @WHSmith @Experian_UK @ChargedRetail @ICOnews @Ofcom @PSAuthorityUK @Ofwat @TheFCA

#cx #MarketingDigital #payments #fraud

https://t.co/bg4ahqBbhO

[Tom Hayes MP @TomHayesBmouth]

Pokesdown Station is used by hundreds of thousands of people each year—but it isn’t accessible to everyone.

@BournemouthLP Councillor @George4Labour is on the case, and has been fighting for the money for the upgrades.

If George is your Councillor, do re-elect him on May 4th!

[Contact Centre Panel @ContactCentreP]

Neville discusses the benefits of a digital and multi-channel approach to customer service.

To read the article in full, head over to our website ⬇️

https://t.co/9VKESe2bcr

#contactcenter #multichannel #omnichannel #customerservice #technology #digitalcustomerexperience

[SteveSullivan @ChannelDoctors]

https://t.co/yadzTOgfBl
The Compliance Genie's December email's here!

[SteveSullivan @ChannelDoctors]

#Customer #Compliance news on & from @ICOnews @Ofcom @ofgem @ASA_UK @CMAgovUK @Apple @amazon @Google @FreevacyLtd @POLITICOEurope @GoodEnergy @UtilitaEnergy @ContactState @SoEnergyUK @Outfoxthemarket @NadineDorries @NimbleElearning and others, all in:

https://t.co/W0yzmq5csO

[SteveSullivan @ChannelDoctors]

Are you a supplier, partner, tech provider, agency or professional services firm in the #cx supply chain? Then read this:
https://t.co/goeu9MSUo9
@Ofcom @ICOnews @FundrRegulator @TheFCA @EE @CMAgovUK @Meta @virginmedia @shellenergyhome @interserve @papajohns @GIPHY

[SteveSullivan @ChannelDoctors]

Check out my article: £1.5m Profiling Calamity: What we need to learn from the @ICOnews ' - Part 2 https://t.co/3wLs4ssP1f via @LinkedIn

#compliance #dpa #gdpr #marketing #segmentation #data

[SteveSullivan @ChannelDoctors]

5 key takeaways from the @ICOnews (ICO)'s latest #Marketing fines (part 1)
https://t.co/M5t4WrxWXT

[SteveSullivan @ChannelDoctors]

Price fixing, illegal emailing, fine dodging, cloud busting & customer failing --- all in this month's newsletter!
@ICOnews @ofcom @ofgem @FundrRegulator @Halfords_uk @ScottishPower @UtilitaEnergy @RangersFC @awscloud @Microsoft @Google @NatWest_Help
https://t.co/Z6UXzOMmqV

[SteveSullivan @ChannelDoctors]

Which 3 energy suppliers  are failing customers 'severely' - https://t.co/Z6UXzOLOBn

[SteveSullivan @ChannelDoctors]

A great read for anyone in the #contactcentre or #cx world. Or anyone else, come to that.
From @martin_teasdale
https://t.co/xDGjjVlVgx