CustomerSuccess.org

Join us on May 30th in San Francisco to learn how to turn the revenue funnel upside down and drive sales from your existing customers through Customer Success.

[CustomerSuccess.org @customersuccess]

If you didn't catch our webinar last week, you can see the slides @ http://t.co/jj6X1nYqM5 with cool videos inside!! :) #customersuccess

[CustomerSuccess.org @customersuccess]

"We had a CS organization before we had a sales team… Customers are so important to us” - @chadhorenfeldt @influitive http://t.co/wcDjPYBbzL

[CustomerSuccess.org @customersuccess]

One of the highlights from May's Pulse Conference. CEOs from Box, Zuora, Xactly and Gainsight discuss why... http://t.co/O21lWDos2o

[CustomerSuccess.org @customersuccess]

Engagement is the leading indicator of success - @nakul @BatteryVentures Engagement is more important than revenue in early stage companies

[CustomerSuccess.org @customersuccess]

3 metrics in board meetings: How much did you grow, How much did you upsell, how much #churn? - @nakul on the need for #customersuccess

[CustomerSuccess.org @customersuccess]

Why #customersuccess: SaaS delivery model has changed the user experience & dynamic between software vendor & buyer @nakul @BatteryVentures

[CustomerSuccess.org @customersuccess]

"The idea that everyone owns the success of the customer is strong. But not everyone knows what to do to make it happen." -@adkelman

[CustomerSuccess.org @customersuccess]

Great discussion on #customersuccess with @MikaelBlaisdell, @adkelman and Kathy Lord at CSM Forum

[CustomerSuccess.org @customersuccess]

Sharing how @Intacct_Corp reduces churn through #customersuccess - CSM Forum @GainsightHQ

[CustomerSuccess.org @customersuccess]

How do we know we're calling the right customer at the right time? Proactive alerts, single view of customer health w/ @GainsightHQ

[CustomerSuccess.org @customersuccess]

"We need to approach #customersuccess as an entire organization." - Kathy Lord, @Intacct_Corp at CSM Forum @GainsightHQ

[CustomerSuccess.org @customersuccess]

We actually have 2 businesses: 1.Enterprise, full-service & 2.Low-cost, low-touch. Know your customer - @adkelman at CSM Forum @GainsightHQ

[CustomerSuccess.org @customersuccess]

Warning signs for customer #churn: Loss of key inside contact, Reduced usage, Loss of communication - @MikaelBlaisdell at CSM Forum

[CustomerSuccess.org @customersuccess]

Sharing his #customersuccess expertise: @MikaelBlaisdell at the CSM Forum @GainsightHQ

[CustomerSuccess.org @customersuccess]

Good food, great people! Come on down to the CSM Forum at @GainsightHQ. @MikaelBlaisdell speaks soon

[CustomerSuccess.org @customersuccess]

Join the #CustomerSuccess conversation – @MikaelBlaisdell leads the CSM Forum tonight at @GainsightHQ http://t.co/XbGC1WF7Z9

[CustomerSuccess.org @customersuccess]

Highlights from Pulse 2013: http://t.co/IQCikSOUrd #customersuccess #pulseconf2013

[CustomerSuccess.org @customersuccess]

The Case for Automating Customer Success: http://t.co/0ZpaLuvJvP http://t.co/8gdP6Xr2NX

[CustomerSuccess.org @customersuccess]

The Case for Automating Customer Success: http://t.co/DzgsFopodI @nfranco #customersuccess

[CustomerSuccess.org @customersuccess]

Already wishing you were back at Pulse 2013? Check out highlights from the event on our blog: http://t.co/Mxh2HlNkjM