Nello Franco

Tweets are my own. #customersuccess, #cloud, #saas, Family, Aviation, Soccer, Wine, Food. Not necessarily in that order.

[Nello Franco @nfranco]

@nrmehta Have used a version of Topgrading in the past. Very effective, but requires some mods to fit functions other than sales. Also be extremely careful as their recommended questions on comp history are no longer legal in many states. Set expectations on process up front w/candidates!

[Upserve by Lightspeed @getupserve]

The Coronavirus Aid, Relief, and Economic Security (CARES) Act has been signed into law and is intended to provide approximately two trillion dollars in relief to individuals and businesses during this difficult time. #CARESAct
https://t.co/3I2aLBwlU6

[Nello Franco @nfranco]

You and I both!

[Nick Mehta @nrmehta]

10 years from now, I know I'll have been successful if I never hear the following phrase again:

"Who owns the customer?"

That concept is so dated in the world of SaaS and #CustomerSuccess. There can't be an "owner" anymore. It has to be a process with a clear RACI.

[Nello Franco @nfranco]

When it’s your last day and your team doesn’t want you to leave. I’m gonna miss it here ⁦@Talend⁩

[Nello Franco @nfranco]

@nrmehta I’d agree. Leadership shapes culture by example and creates an environment for growth (eg via an open mindset). Individuals can be constructive or destructive wrt to the culture, though. Important to celebrate those constructive to the culture and not tolerate toxicity (IMHO).

[Nello Franco @nfranco]

Looks like a sellout crowd at Parc des princes today with @LaurentBride from @Talend and Benoit Dageville from @SnowflakeDB at #TalendConnect

[Nello Franco @nfranco]

At #TalendConnect @cdynes shares an insight about customer centricity from @Talend customer @AstraZeneca

[Nello Franco @nfranco]

Jonathan Gill sharing stories of #CustomerSuccess with @Talend at #TalendConnect

[Nello Franco @nfranco]

In the spirit of unofficial #CustomerSuccess week, I'd like to share the framework @Talend uses to monitor risk and set our enterprise customers up for success. See you at #Pulse19! https://t.co/axvwO6geBr

[Nello Franco @nfranco]

Do you ever look at your analytics dashboard and wonder whether you can really trust the data? That's not a good feeling. https://t.co/pQDVxUSi6R

[Nello Franco @nfranco]

Doing something cool with data? If you're a @Talend customer, chances are the answer is a resounding yes! Here's your chance to be recognized for it with a Data Masters Award. #BeDataDriven https://t.co/amvTixVCUU

[Nello Franco @nfranco]

Talend Announces Support for Delta Lake Open Source Project https://t.co/EQGrPvC1Yh

[Nello Franco @nfranco]

Excited to be extending our cloud iPaaS to Azure https://t.co/vRFDgYpo38

[Nick Mehta @nrmehta]

It's easy to think of a "company" as one thing. Yet every day, teammates are in different parts of the journey. Some are burned out. Some are thriving. Some have hit the wall. Some just started. Some believe. Some no longer do. Seeing the individual humanity in a team is the job.

[Nello Franco @nfranco]

This! ...Having gone through this transformation (and still going through parts of it), i have to say it’s spot on.

[Nick Mehta @nrmehta]

Nearly every day, I get requests from CEOs who are unsure whether the leader they have is the one to take them to the next level. To help sort out 2010 leaders from 2020 ones, I put together a quick table based upon my experience.

https://t.co/Ss2dWvAUQN

[Nello Franco @nfranco]

Hybrid @Talend cloud capabilities now on @AWSMarketplace https://t.co/O3rE407Xkv

[Nello Franco @nfranco]

For some of us, it always has been.

[seth @sether]

Love this quote from the @adobe earnings call from CEO Shantanu Narayen:

"Reduced churn is the new growth."

Churn for any SaaS business is a drag on both growth and profitability. It's worthy of the same level of focus you put on acquiring new customers (perhaps even more).

[Nello Franco @nfranco]

@iamelliot Eataly

[Nello Franco @nfranco]

A special opportunity and scholarship for high school juniors in the Bay Area who have a passion for flying, a mind toward a possible career in #aviation and want to get their private pilot certificate over the summer.

[San Carlos Flight Center @SanCarlosFlight]

If you know any Bay Area high school students who are interested in earning their Private Pilot Certificate over the summer, be sure to let them know about the upcoming Upwind Scholarship open houses! More details: https://t.co/GTrguHsinS