Customer Support Department

Travel

[Customer Support Department @CustomerSup57]

Hello there, Thanks for reaching out. I can understand your frustration, I would feel the same. I'd be happy to take a closer look. Please feel free to send me a DM with your full name, phone number, and email address. ^Kristy https://t.co/tH6jnwzfnl…

[Customer Support Department @CustomerSup57]

Hello there SMo, Thanks for reaching out. I can understand your frustration, I would feel the same. I'd be happy to take a closer look. Please feel free to send me a DM with your full name, phone number, and email address. ^Kristy https://t.co/tH6jnwzNcT…

[$Mo ♡ @_m_7_x]

Hey @AveloAir I’ve been trying to upload pictures of my damaged luggage from my flight today, but your website won’t allow me to upload them. It keeps saying the files are too large, even after cropping and resizing! There is also no direct email on your website for assistance

[Customer Support Department @CustomerSup57]

Hello, I am sorry to hear of your recent experience and understand how concerning this must have been. Please DM us your reservation details and contact information to discuss this further with you. Thank you.

[Bart @Bartstradamus]

.@AveloAir I am trying to purchase a ticket for a last minute flight that departs today and keep getting error messages. Please help.

Thank you.

[Customer Support Department @CustomerSup57]

Hello, I am sorry to hear of your recent experience and understand how concerning this must have been. Please DM us your reservation details and contact information to discuss this further with you. Thank you.

[Customer Support Department @CustomerSup57]

Hello there, Thanks for reaching out. I can understand your frustration, I would feel the same. I'd be happy to take a closer look. Please feel free to send me a DM with your full name, phone number, and email address. ^Kristy https://t.co/tH6jnwzfnl…

[Customer Support Department @CustomerSup57]

Hello, I am sorry to hear of your recent experience and understand how concerning this must have been. Please DM us your reservation details and contact information to discuss this further with you. Thank you.

[Nancy W @NMW29]

@AveloAir I booked a flight yesterday and you charged my credit card but then the reservation said the fare changed and I owe $148!! I have never had a fare change after I booked. Something is wrong. So I booked again still lower fare on my credit card. Avelo cancelled it today

[Customer Support Department @CustomerSup57]

Hello, I am sorry to hear of your recent experience and understand how concerning this must have been. Please DM us your reservation details and contact information to discuss this further with you. Thank you.

[MarysGarden🌺🌼🪴❤️ @garden_marys]

@AveloAir what's up with flight # 1171 today. Is it stuck on the tarmac in Concord, NC?? I need to make a decision whether to cancel my flight from Manchester or keep waiting. 🤷‍♀️

[Customer Support Department @CustomerSup57]

Hello, I am sorry to hear of your recent experience and understand how concerning this must have been. Please DM us your reservation details and contact information to discuss this further with you. Thank you.

[Anthony @dr2REdeveloper]

@AveloAir @BreezeAirways phone lines, chat feature, emails do not get returned. waiting 4 days to organize family travel issues. Hundreds of people ahead when you try to connect. Impossible to address concerns with my tickets. VERY POOR customer service. Think twice b4 booking

[Customer Support Department @CustomerSup57]

Hello there, Thanks for reaching out. I can understand your frustration, I would feel the same. I'd be happy to take a closer look. Please feel free to send me a DM with your full name, phone number, and email address. ^Kristy https://t.co/tH6jnwzNcT…

[Customer Support Department @CustomerSup57]

Hello there Lisa, Thanks for reaching out. I can understand your frustration, I would feel the same. I'd be happy to take a closer look. Please feel free to send me a DM with your full name, phone number, and email address. ^Kristy https://t.co/tH6jnwzNcT…

[Lisa Doucette 🎗 @lisadoucette423]

@AveloAir my friend kasie Provencal has been trying to get a hold of you. She’s trying to cancel her flights to Jamaica. Flights aren’t even going into Jamaica and you’re not communicating with her. Please reach out. This is not professional. #aveloair

[Customer Support Department @CustomerSup57]

Hello there, Thanks for reaching out. I can understand your frustration, I would feel the same. I'd be happy to take a closer look. Please feel free to send me a DM with your full name, phone number, and email address. ^Kristy https://t.co/tH6jnwzNcT…

[Vinnie Pinzone @phantomdistress]

@Microsoft DNS issues right now. @Azure @aveloair i cant login to either so guessing related?
Starting at approximately 16:00 UTC, we began experiencing DNS issues resulting in a loss of availability of some services.

[Customer Support Department @CustomerSup57]

Hello there, Thanks for reaching out. I can understand your frustration, I would feel the same. I'd be happy to take a closer look. Please feel free to send me a DM with your full name, phone number, and email address. ^Kristy https://t.co/tH6jnwzfnl…

[A Human @LikeUreadAbout]

@AveloAir why haven’t you cancelled flight 902 to Montego Bay. The airport is closed with no sign of opening soon. Your hesitation to officially cancel this flight is preventing me from providing proof so I can get a refund for the rest of my trip. Do the right thing.

[Customer Support Department @CustomerSup57]

Hello there, Thanks for reaching out. I can understand your frustration, I would feel the same. I'd be happy to take a closer look. Please feel free to send me a DM with your full name, phone number, and email address. ^Kristy https://t.co/tH6jnwzNcT…

[Hman @Hman80]

@AveloAir might as well re-name yourselves to I.C.E. Airlines. Why would any company want to associate themselves with such an awesful agency. Avelo cooperates and performs flights that assists ICE in separating families. They are ICE

[Customer Support Department @CustomerSup57]

Hello there, Thanks for reaching out. I can understand your frustration, I would feel the same. I'd be happy to take a closer look. Please feel free to send me a DM with your full name, phone number, and email address. ^Kristy https://t.co/tH6jnwzNcT…

[THE Bacon Father @LemacksMedia]

@AveloAir is trash for anyone wondering. They allowed my wife to fly to our destination with her carryon without question. On the way back they decided it was too large and charged us $50 to still put it in the same spot.

Nothing changed. Didn't buy anything to bring back.

The craziest part. The flight to Detroit was full, the flight back was half empty.

[Customer Support Department @CustomerSup57]

Hello there, Thanks for reaching out. I can understand your frustration, I would feel the same. I'd be happy to take a closer look. Please feel free to send me a DM with your full name, phone number, and email address. ^Kristy https://t.co/tH6jnwzNcT…

[Real Estate Wholesale NonStop @WholesaleAllDay]

@AveloAir not happy at all with your horrible customer service and the experience I’ve encountered please contact me ASAP before it goes to your higher department. Thank you

[Customer Support Department @CustomerSup57]

Hello there, Thanks for reaching out. I can understand your frustration, I would feel the same. I'd be happy to take a closer look. Please feel free to send me a DM with your full name, phone number, and email address. ^Kristy https://t.co/tH6jnwzfnl…

[David Roush @dave_roush_nyc]

Hey @AveloAir I understand you are a discount airline. I understand you charge for carry ons and checked bags. I even understand that you charge for upgraded seats. But for GOD’S sake the least you can do is seat customers on the same reservation next to each other. What a scam to have to pay extra to sit next to your family member or travel companion. Not nice.

[Customer Support Department @CustomerSup57]

Hello there, Thanks for reaching out. I can understand your frustration, I would feel the same. I'd be happy to take a closer look. Please feel free to send me a DM with your full name, phone number, and email address. ^Kristy https://t.co/tH6jnwzfnl…

[Daniel Shults @Linus377]

@AveloAir worst experience I have ever had flying. The customer service at departure location on both ends of this trip could use major training in customer service. I will not fly this airline again.

[Customer Support Department @CustomerSup57]

Hello there, Thanks for reaching out. I can understand your frustration, I would feel the same. I'd be happy to take a closer look. Please feel free to send me a DM with your full name, phone number, and email address. ^Kristy https://t.co/tH6jnwzNcT…

[Daniel Shults @Linus377]

@AveloAir worst experience I have ever had flying. The customer service at departure location on both ends of this trip could use major training in customer service. I will not fly this airline again.

[Customer Support Department @CustomerSup57]

Hello there Jeffrey, Thanks for reaching out. I can understand your frustration, I would feel the same. I'd be happy to take a closer look. Please feel free to send me a DM with your full name, phone number, and email address. ^Kristy https://t.co/tH6jnwzNcT…

[Jeffrey Meely @JeffreyMeely]

Arrived at the airport. A construction crew hit a power line. They were talking about major delays . They did a nice job to rebound. We actually boarded on time. The airport or @AveloAir ordered pizza and had it delivered to the plane for the inconvenience. Well done!

[Customer Support Department @CustomerSup57]

@Minsie45 Hello, I am sorry to hear of your recent experience and understand how concerning this must have been. Please DM us your reservation details and contact information to discuss this further with you. Thank you.