Paradigm CX Ltd

A leading expert in operationalizing customer insight. CCXP, CMRS. Helping brands measure & improve their customer experience for over 20 years.

[Paradigm CX Ltd @CXParadigm]

@HelloOrlo @mypura Thoroughly enjoyed today's virtual event speaking with Lucy from @mypura! and Sarah from @HelloOrlo Thank you for inviting me to host!

[Orlo @HelloOrlo]

That's a wrap!!🎬

Our last virtual event of the year and what an event it was! A huge thank you to everyone involved that made today a success🙏

@CXParadigm @mypura

#PowerCouples

[Orlo @HelloOrlo]

Fancy joining Orlo, @mypura and @CXParadigm for a virtual event focused on why Social Customer Service & Marketing teams go hand in hand for social media success? 🤝

Find out what's on the agenda and sign up here: https://t.co/jWkPGGPXjZ

[Naeem Arif ~ CCXP, MBA, SAP @NaeemArif_]

The Cast Members of @DisneyInstitute shape the experience in line with the expectations of the #customers who are visiting each particular attraction.

@AlecNDalton Talking about Showstopping #CX for the UK Chapter of the @CXPA_Assoc on #CXDay21

[Naeem Arif ~ CCXP, MBA, SAP @NaeemArif_]

Our first speaker today is @AlecNDalton of the Talking about Showstopping #CX

For the UK Chapter of the @CXPA_Assoc

#CXDay21 #CXPA

[Paradigm CX Ltd @CXParadigm]

CX Mechanic ⚙️🛠️ TUESDAY TUNE UP! 🛠️⚙️ - Episode 1 https://t.co/FBToCaAvYp via @YouTube

[Naeem Arif ~ CCXP, MBA, SAP @NaeemArif_]

In this episode, I speak to @GabbyGeeson, a seasoned Customer Experience and CRM Manager for @WorldRemit.

This is a series of interviews with global CX experts who share their knowledge and insights on CX best practices.

#cx #customerfirst #nacbbf
https://t.co/WAoa71w0Mh

[Paradigm CX Ltd @CXParadigm]

There have been some amazing speakers and insights shared in today's #CXMids event. Congrats to all involved. There is more to come if you can join for the final 45 mins!!

[Naeem Arif ~ CCXP, MBA, SAP @NaeemArif_]

Great first session from Deborah Cane, from @SGNgas who talked about 'If you don't ask for #CustomerFeedback, how can you know if you are doing a good job or not?"

#CXMids is happening today

[Paradigm CX Ltd @CXParadigm]

Today is the day! #CX3Book is released today and coincides with the #CXMids conference which is now live. Get your copy on Amazon Kindle at a promotional price today!! @CXParadigm @NAConsultingLtd @cxcares

[Paradigm CX Ltd @CXParadigm]

Join us at #CXMids we are live!!

[Paradigm CX Ltd @CXParadigm]

Check out my latest article: Gamifying VoC Drives Engagement! - But for Who? https://t.co/jqFz7YGWLk via @LinkedIn

[Paradigm CX Ltd @CXParadigm]

Register now for your ticket https://t.co/qLUNEV6yFT

[Paradigm CX Ltd @CXParadigm]

Join me at The Customer Fest Show 2021 talking about the 5 listening posts of CX measurement, and why one view is not enough to get a holistic view of your Customer

I will be speaking on 5th March at 11.15 IST (05.45 GMT)

#HarishBhatia #cfi2021 #cfest #CX #CustomerExperience

[Customer Experience Magazine @TheCXMagazine]

Debbie Walton, CXM Editor chatted with Nick Lygo-Baker - CCXP, CMRS, Founding Director of Paradigm CX on how to help optimise the engagement experience to enrich the lives of customers and employees.
Click to read more➡️https://t.co/IXBkMiWrKD
#customerexperience #empathy

[Paradigm CX Ltd @CXParadigm]

I am delighted to have been nominated as a CXM UK CX Influencer for 2021 alongside other amazing CX leaders!

Register https://t.co/8AloLWt386 to cast your vote for the best CX Star of 2021!

@CXMagazineWorld @ChamberMK @CXPA_Assoc @CXParadigm

[Paradigm CX Ltd @CXParadigm]

So this happened this week....

Proud to have retained my CCXP status with the CXPA. Thanks to all of my fellow CX colleagues who continually push the envelope and strive for better customer experiences!

#CXPA #cxpauk #cxcares #paradigmcx #cxstrategy #retailexperience #CX

[Paradigm CX Ltd @CXParadigm]

In and age of individuated consumption I am astounded some organisations don’t understand who their customers are! Organisations who take the time to listen, identifying their customers, their needs & wants are equipping themselves to engage with meaning and relevance!

[Naeem Arif ~ CCXP, MBA, SAP @NaeemArif_]

Customer Experience Insights with Ian Golding and other Guests.

https://t.co/zMy2xPwbqG @ijgolding @MidsRetailForum @lygobaker

#NACBBF #CX #CustomerFirst

[Paradigm CX Ltd @CXParadigm]

Really enjoy looking at how Mystery Shopping can help organisations understand!

[Claire Boscq ☯Turn People & Places into Prosperity @ClaireBoscq]

@CXParadigm Fabulous to speak to you Nick... 😁