Cylia Rousset

Freelance communication / advertising / media consultant

[Cylia Rousset @cyliacr]

@ConsulFranceUK @FR_Consulaire @CarmonaPauline @FranceintheUK @AmbDuchene @samermelki @fafgb @londresaccueil Bonjour apres avoir saisi mon code de validation la page reste bloquee depuis plus de 15 minutes et ne m'affiche pas mon recipisse de vote, que dois-je faire ?

[Cylia Rousset @cyliacr]

@FR_Consulaire E-mail reçu mais toujours pas le SMS avec le mot de passe… et je suis loin d’être la seule dans ce cas… le portail ouvre dans 1h. Quand est programmé l’envoi des sms ?

[Cylia Rousset @cyliacr]

@LeShuttle_Help as usual massive chaos today, no information or appologies to your customers, website displays false information ! What a shame again and again 🤬

[Cylia Rousset @cyliacr]

@LeShuttle as usual massive chaos today, all trains running late, no information or appologies to your customers who pay a fortune for the crossing ! This is a total shame ! 🤬

[Cylia Rousset @cyliacr]

@LeShuttle_Help You have no respect whatsoever for your customers who pay fortunes to use your services ! This is an absolute shame !

[Cylia Rousset @cyliacr]

@LeShuttle_Help This is a joke 🤬! We have been queuing for 1h with “imminent departure” indicated on you information panel ! Could we at least have a bit of honest information about what is going on and why this mess again ?????

[Cylia Rousset @cyliacr]

@archersfan @MEGASTEVEWONDE @LeShuttle_Help As usual total lack of transparency about what is going on, it’s a shame to treat customers so badly !

[Cylia Rousset @cyliacr]

@LeShuttle_Help Please also remember your customers pay £250 for a return crossing, I think they deserve at least to be respected and given honest and reliable information about delays and waiting time.

[Cylia Rousset @cyliacr]

@LeShuttle_Help As usual: total lack of information ahead to your customers who are kept « hostages » in the terminal with no information about the estimated time of departure. It does not cost much to send a text message so your customers can have a chance to make other arrangements !

[Cylia Rousset @cyliacr]

@LeShuttle_Help I managed to « escape » this hell and got a ferry ticket to have a chance to arrive not too late for an important event tonight . What is the process to request a refund of my shuttle ticket ?

[Cylia Rousset @cyliacr]

@LeShuttle_Help And you dare to claim « faster than the ferry » on your account 🤥🤡

[Cylia Rousset @cyliacr]

@LeShuttle_Help Hello ! I boarded at 3pm in Calais in the train that was supposed to leave at 14:54 (on my booking). It is 3:24 the train has still not moved… is that what you call « on time » ? Could please inform your customer accurately on departure times ?

[Cylia Rousset @cyliacr]

@LeShuttle_Help Well we finally arrived in France side with over 1h delay and not a word to apologise for the delay, still no explanation…. I can fairly say #eurotunnel has the worst customer service I have ever experienced ! After repeated chaos and delay that have not improved at all !

[Cylia Rousset @cyliacr]

@LeShuttle_Help Ok so now we are stuck inside the shuttle, it should have left 12 minutes ago….lights are going on and off… still no information to your customers about what is happening ? How long will further delay be ?

[Cylia Rousset @cyliacr]

@l58384521 @LeShuttle_Help Totally agree on this ! At least transparency and honest answers make decent customer service, especially when tickets are sold for over £200 !

[Cylia Rousset @cyliacr]

@LeShuttle_Help Why direct message and no public information about what is going on ???

[Cylia Rousset @cyliacr]

@LeShuttle_Help Your staff is currently just standing there at the front of the queue and does not dare informing customers waiting in their cars ! Such a shame you treat your CUSTOMERS so badly ! We deserve better I think when the crossing is over £200 🤬!!!

[Cylia Rousset @cyliacr]

@LeShuttle_Help As usual absolutely no explanation to your customers ! Your prices increased like crazy at least you could improve customer service accordingly !

[Cylia Rousset @cyliacr]

@LeShuttle_Help Hello ! Could we please have an explanation as to why the 15:19 shuttle has suddenly been rescheduled at 16:04 ????? This is no queue at the border ! 40 minutes is a huge delay !