@British_Airways Thanks for the quick response Lindy - at the moment the flight is still scheduled but, as mentioned, the hotel will be very much closed. The BA website says we need to phone to cancel so i'll continue to try and get through. Thanks again.
@British_Airways Hi, we have a holiday booked in June through BA and have been informed directly by the resort that they will be closed until 30th June. We have been unable to get through by phone for the last week - please help! :)