Matias Ferrero

I am a many-hats-type-of design leader working @Zalando. I am also part of the amazing @SDDBerlin team. Previously, at @FjordBerlin and @jam_berlin.

[Matias Ferrero @daltonico]

@lufthansa Hello, my wife, baby and I have a flight this Friday and only I received the cancellation email. I tried all your options and always get a technical error. I can't wait 2.5h on the line to get someone to solve my rebooking but can't do it myself. What other option do I have?

[Matias Ferrero @daltonico]

@mauroalex Oddly enough, in Spain they call the omelette a "French tortilla" vs the "Spanish tortilla" or the "Mexican tortilla".
Maybe in France it is a "Spanish omelette"?

[Service Design Drinks Berlin @SDDBerlin]

Why is it still so hard for people to understand the value of Service Design?

Join our event on March 3rd with @marcfonteijn from the https://t.co/3t5aHGBoU4 & https://t.co/QaEE3BMBvQ. For a fireside chat about the real value of service design!

Tickets: https://t.co/y7Im1QFjnR

[Service Design Drinks Berlin @SDDBerlin]

The first event of 2021 is about "Learning Career Resilience".

Hanna & Jeff from https://t.co/rqJz67yny9 will talk about leveling-up your design skills, managing your career, and the benefits of continuous learning.

Register now for Feb 3rd! https://t.co/EJdFb2J67B

[Matias Ferrero @daltonico]

Next week, we’ll go big in Singapore (and Berlin).
Join @randyjhunt and @cklavery and us for a twin-cities SDD event!

[Service Design Drinks Berlin @SDDBerlin]

We're doing a twin-cities event next week with SDD Singapore on Design Ethics.

The two guest stars have every reason to guide ethical design: @randyjhunt (head of design - Grab) & @cklavery (head of experience - Moccu Berlin).

Join! https://t.co/g0hnCxoztx

[Matias Ferrero @daltonico]

@coribeth_ @cklavery @Jam_Berlin @GSJam @gbrkhlm @DhyanaScarano Miss you as well! See you on the other side of the screen in a few, though!

[Matias Ferrero @daltonico]

@coribeth_ Yes! Would love to join! Can I also forward the invite? Looking forward to it!

[Matias Ferrero @daltonico]

@coribeth_ Woha! Welcome back, Cori! Are you doing this event in person or remotely?
Sounds like a very relevant meetup!

[Service Design Drinks Berlin @SDDBerlin]

Wow! So many people have registered for next Wednesday's event we've had to upgrade Zoom to handle the demand.

Sarah (@rufflemuffin) & Lou (@LouiseDowne) will join for a fireside chat about their journey becoming industry leaders.

Don't miss this one!
https://t.co/NVT2MupoaQ

[Matias Ferrero @daltonico]

Join us tomorrow!

[Service Design Drinks Berlin @SDDBerlin]

Service Design Drinks is on tomorrow!

Topic: "Dilemmas when designing for Sustainability"

Cecilie Udsen Gleberg Falk and @michal_subel from Zalando will join us to show real cases and have an open discussion on the topic.

Reserve your spot now! https://t.co/D49sWGWecY

[Matias Ferrero @daltonico]

@cklavery @SDDBerlin @AhoyBerlin Also on our youtube channel: https://t.co/b6fPAyUmAR

[Matias Ferrero @daltonico]

@cklavery @SDDBerlin @AhoyBerlin Hello @cklavery , we have photos and a video of the event on our Facebook page: https://t.co/HOv0K74ZZq

[Matias Ferrero @daltonico]

This Wednesday, our next SDDs will be about designing for patient centricity in hospitals. Sing up here: https://t.co/KBUd7ZzI4s
As a teaser, check the podcast of our speaker, Alfred Angerer talking to Mark Graban about #leanhealthcare: https://t.co/rhQ9OE8XBO
See you there!

[Future London Academy @FLondonAcademy]

Thank you to all our inspiring innovators and speakers; @JoannaBrassett, @robinow, @harrimatias, Tom Castle (@futurice) and @daltonico. You have all made our Innovation Week Online so special for us. What talented bunch of people from over 30 different countries #FLA_IWO

[Matias Ferrero @daltonico]

Tonight we’ll be hosting another Service Design Drinks on Zoom. Join us to hear @JuliSikorska and @gerauddelaval talk about the future!

[Service Design Drinks Berlin @SDDBerlin]

Service Design Drinks in on tomorrow at 7:00pm CEST. Register for the Zoom online event now!

https://t.co/FM1bINZrvb

There will be two great talks on "Futures Thinking in Uncertain Times" plus open discussion and questions.

Bring a drink and join us online :)

[Matias Ferrero @daltonico]

@KLM My flight is in 48 hours! I need to cancel, rebook, refund.... anything! I sent you all the information you ask for, your tool does not allow me to do anything but "contact customer support". Please reply to any of my messages.

[Matias Ferrero @daltonico]

@KLM Hi my flight is in less than 72h! I sent DMs on every channel an no answer yet! Please help!

[Matias Ferrero @daltonico]

@KLM Due to Coronavirus, understandably, you cancelled a flight. But only part of my flight... what am I supposed to do now? I can't just go to Amsterdam and chill for a few days. Rebooking systems also don't work. Please answer any of my messages in any of your bots. Thanks.

[Service Design Drinks Berlin @SDDBerlin]

The next Service Design Drinks on March 4 will be hosted at @AhoyBerlin!

Come join us to hear about Ethics in Design and check out Ahoy's beautiful spaces that empower their members professionally and personally.

Get your spot now: https://t.co/UCW4nI3Btc

[Matias Ferrero @daltonico]

@easyJet It is sad to see how your Customer Service is based on avoiding being burnt in public, and not serving your customers.