Damien Robinson

VP, Customer Experience

[Damien Robinson @damienosc]

@WatchAFLGlobal. Again, crap UX during the finals. Global viewers typically watch the next day. Another year the home page has next week's game shown. Don't want 2 know the score, 2 late, knock out rounds & home screen showing next week game. Listen to your audience and fix it.

[Damien Robinson @damienosc]

@cricbuzz Not that I wanted to know the AU V AF end since I have the setting to NOT display results...WTF cricbuzz/Willow. You guys are a bunch of amateurs. To bad if you want to watch the game after it's played because I'm in a different part of the world. Absolute idiots.

[Damien Robinson @damienosc]

@Ticketmaster what an absolute rip off. 4 tickets. 400$ service fee. What are you trying to achieve? How can you justify that level of service for an elec. ticket that 100% competitors do for a fraction of the cost, if any?

[Damien Robinson @damienosc]

@SteelSeries since you don't accept DM... I want to let you know how disappointed I am... again. These have great sound but never hold an Xbox connection, can't unpair fro Xbox either. Just bought some Turtles. Worst 3 years of my headphone experience ever.

[Damien Robinson @damienosc]

@NFL It's a pity your streaming partner hasn't allowed us to watch this week, or last, due to crappy service. Time to rethink your partner strategy with a premier provider like Amazon ot YouTube / Google

[Damien Robinson @damienosc]

@DIRECTVhelp @nygiants_letsgo Do you even know it's down? You are telling people via the app to.check our internet. Update your messaging, refund me for this week and the crap last week and focus on quality of service.

[Damien Robinson @damienosc]

@DIRECTVhelp @DIRECTVhelp stop fumbling. Refund me for all the incomplete passes!

[Damien Robinson @damienosc]

@Thrice_J @DIRECTVhelp @NFL Yep. Same here. What an absolute crap shoot. Pay a ton of cash, you'd expect quality of service.

[Damien Robinson @damienosc]

@JFKairport Ps. No announcement, no communication, zero care.

[Damien Robinson @damienosc]

@JFKairport. After all this slow time during covid, you would have thought practicing luggage delivery and timing a priority. 45mins. Still waiting. Obviously not a priority and still the same crappy service.

[Damien Robinson @damienosc]

@JFKairport Just asked the baggage claim. Apparently there isnt anyone that can take oversized luggage off the plane. Delta. DL1142 fro. Salt Lake City. There is 40 people waiti g for skiis, golf clubs etc. One thing SLC is know for is skiing in the winter.

[Damien Robinson @damienosc]

@SteelSeries guys. I'm 1.5yrs in using the Arctis9x and I can't get past the constant chirping via Xbox direct connect. I want to keep using but am absolutely struggling after numerous failures, dropouts, reconnects, resets, and constant stop/starts.I'm struggling, pointers pls.

[Damien Robinson @damienosc]

@youtubetv don’t drop my favorite channels like NBC, Telemundo, USA, Bravo, MSNBC, NBCSN, GOLF Channel, SYFY and more. I deserve the channels I pay for! https://t.co/tZw3FHdimP

[Damien Robinson @damienosc]

@WatchAFLGlobal from a #userexperience #userinterface what's wrong this this image? overseas subscriber, wanting to watch the next day without knowing who gets through during finals? Interface is great during the season, not 4 finals. @WatchAFLGlobal support = unresponsive.

[Damien Robinson @damienosc]

@OptimumHelp is there an outage in North Bergen, NJ? Restarted, rebooted, reconnected. No dice.

[XBOX Support @XBOXSupport]

Our teams are continuing their investigation and have found that users experiencing sign-in issues may have issues with Purchasing Content and Party Chat as well. We will send additional updates here and on https://t.co/PzAdjUFMJj when we have more information to share.

[Damien Robinson @damienosc]

@NorthBergen_NJ classic! North Bergen council "hey, let's make sure we clean up the bins at least every 3 months". All council members "OK, maybe we just take the taxes and waste it on anything but sanitation..and roads...and schools..."

[Damien Robinson @damienosc]

@GordonRamsay Just watched the ep... Litterally pissed my pants at the "Buffalo Tail Whip"... Brilliant! Good work, old mate.

[Damien Robinson @damienosc]

@Jabra_US @BB4ll @digital_dre Any update on the firmware update to mute functionality? Even more specific during the Covid19 times and remote work.

[Damien Robinson @damienosc]

@NB07047 I'm a little embarrassed for you. I've noticed a massive back-up of garbage in several public trash bins, this example is a walkway between Hackensack M Hospital and 8100 River Rd. It's been months and I now think it's becoming a sanitation problem. Please resolve ASAP.