Lead of IDC's European Digital Transformation Practice. Hernandez focuses on identifying best practices that drive business success in the digital economy .
Key Behavioural Indicators #KBIs#IDCFutureScape - By 2022, 60% of the Top 2000 European orgs will replace KPIs with KBIs to accelerate employee and customer advocacy @tomtxt@carter_pc
It is clear that incentives are the shaping force underlying human action. In the corporate world, the way success is measured in an organization drives the behavior of the employees. IDC created a scorecard to provide guidance on the metrics that capture the value of digital.