Danielle Cuckill

[Danielle Cuckill @daniellecuckill]

We were told this is a new complaint system only implemented in June. This is clearly designed to offer no element of accountability or mechanism for follow up given the agent was instructed to end the call when we asked for an escalation point @jet2tweets

[Danielle Cuckill @daniellecuckill]

The worst customer service I have ever experienced from @jet2tweets. A complaint that was submitted over 28 days ago that no body can tell us whether it has been received. Completely unacceptable, with the last call agent telling us they are being instructed to terminate the call

[Danielle Cuckill @daniellecuckill]

@AvantiWestCoast Can you advise how I get that admin fee back as the only reason I had to change my trains was because you cancelled the original train without notifying me. Thanks

[Danielle Cuckill @daniellecuckill]

@AvantiWestCoast I’ve booked a ticket from Wilmslow to Euston at 18:11 on the 10th November.This train isn’t showing on national rail or train line but is still showing on your site and I’ve not had a notification to say it’s been cancelled. Can you confirm this is still running?

[Danielle Cuckill @daniellecuckill]

@AvantiWestCoast I had to change the outgoing train to another date as you have just removed my booked train from the website after allowing me to buy a ticket and then not notifying me it was cancelled. I have received a refund which is £10 less than the original amount owing to an admin fee

[Danielle Cuckill @daniellecuckill]

@AvantiWestCoast Hi - is your Wilmslow to Euston train still running tomorrow (19th Aug) at 11:11? Thanks

[Danielle Cuckill @daniellecuckill]

👌🏻👌🏻

[Ed Tyler @EdTyler94]

So my third week of lockdown has got off to an absolute flyer – spending the day cooking for Seder night on Zoom with the family. It’s tomorrow. #HappyPassover

[Danielle Cuckill @daniellecuckill]

@VirginTrains please can you advise because your timetable isn’t updating in real time - is the 1.35 train going to run from Manchester Piccadilly to London Euston

[Danielle Cuckill @daniellecuckill]

@VirginTrains is the 12:55 Manchester picc to London Euston likely to run? Your website says yes but everything before cancelled?

[Danielle Cuckill @daniellecuckill]

@VirginTrains train has been cancelled at 12:11 Wilmslow to London Euston - can I use my ticket on the 12:43 Stockport to Euston? Is this likely to be cancelled too ?

[Danielle Cuckill @daniellecuckill]

@VirginTrains 12:11

[Danielle Cuckill @daniellecuckill]

@VirginTrains are the trains from Wilmslow to London Euston still running today ? Thanks

[Danielle Cuckill @daniellecuckill]

@VirginTrains am I likely to be able to get from London to Wilmslow at 4.37? Euston is closed this morning but will it have reopened by then? Thanks.

[Manchester News MEN @MENnewsdesk]

Martyn Hett's sister started taking her GCSEs the day after he was killed at Manchester Arena - and got 11A*s
https://t.co/B8O5Jk3LTV

[Sky News @SkyNews]

"At least someone got a landslide" says Theresa May congratulating the Speaker of the House of Commons on his re-election

[Piers Morgan @piersmorgan]

There was an election called 4 days ago... and you lost. https://t.co/6rgtUj1nZt

[General Boles @GeneralBoles]

'Right Jeremy, let's try again shall we? If you have 262 seats, and Theresa has 318 seats, who won the election?'

[Danielle Cuckill @daniellecuckill]

@Tyleed05 Beyond painful but realistically she can't say anything that people would react positively to...

[Kirstie Allsopp @KirstieMAllsopp]

Students are going to go berserk when they realise that Corbyn can't afford to scrap their uni fees.

[PolitiKey @PolitiKeyUK]

Dianne Abbott is that person at the book discussion club who hasn't read the book, but won't admit it. #GE2017 #skynews #dianeabbott