Daniel Roundy

Freelance Customer Experience Consultant and Researcher, Husband, and Father

[Daniel Roundy @danielroundy]

@Qualtrics for being an XM company your customer service isn't really meeting my experience needs at the moment. Who can help me unlock my account?

[Daniel Roundy @danielroundy]

@Microsoft @Windows Your latest update adds a fun new File Explorer feature where it jumps to "Quick access" every time I open a file. Adding too many clicks for me! Please fix!

[Daniel Roundy @danielroundy]

Looking forward to @ScottAdamsSays new book #WinBigly. For #Audible listeners like me, you can pre-order it here: https://t.co/YgHiCmw7wh https://t.co/eI30hxR4Y1

[Scott Adams @ScottAdamsSays]

My publisher says I can tell you my new book, Win Bigly, is available for pre-order: https://t.co/XzRcNiyRiY #WinBigly

[Daniel Roundy @danielroundy]

For #CX infused strategy execution, mobilize your employees and let them plan the details https://t.co/repVrL6GVW #CXOM #OrgChangeManagement

[Daniel Roundy @danielroundy]

The steps #CX oriented planning teams follow to create a CX-infused #StrategicPlan. https://t.co/N3NF2S71um #CXOM #StrategyManagement

[Daniel Roundy @danielroundy]

DON'T reinvent the wheel to bring #CX into your #OperatingModel. DO start with #Strategy https://t.co/bmBv7mg2aH #CXOM #MakeThingsHappen

[Qualtrics @Qualtrics]

"Quality in a service or product is not what you put into it. It is what the customer gets out of it." -Peter Drucker #CX #ThursdayThoughts

[Graham Clark @gclark2712]

Must see free webinar https://t.co/vZsQ3oVpOc

[Luke Williams @LukeWilliamsCX]

There's always a solution to a #CustomerExperience or #service problem. I recommend that you solve it before the #customer does.

[Daniel Roundy @danielroundy]

5 roles you need to embed #CX into #StrategyManagement https://t.co/tAoTQdaIao #CXOM #90Days90Posts

[Daniel Roundy @danielroundy]

It's 2017 - #StrategyManagement processes should connect dots between #CX and #BusinessOutcomes https://t.co/cSyLsnERZB #CXOM #90Days90Posts

[Kyle Clegg @kyle_clegg]

Utah companies on the #Cloud100: 👏👏
6 - @Qualtrics
15 - @Domotalk
20 - @pluralsight
58 - @workfront
64 - @HealthCatalyst
92 - @InsideSales

[Luke Williams @LukeWilliamsCX]

"The customer rarely buys what the company thinks it sells." - Peter Drucker

Which explains, in part, why the #experience #gap is so wide!

[Digsite @mydigsite]

We're a partner with @Qualtrics! Check out the Innovation Exchange page to see why our integration is so valuable: https://t.co/0V1aTZ9JEK

[Daniel Roundy @danielroundy]

Why Not to Create a #CXOperatingModel and What to Do Instead https://t.co/17dZMYHsBz #CX #CXOM #90Days90Posts

[Daniel Roundy @danielroundy]

Fundamentals to consider when it's time to talk #CXStrategy https://t.co/l60Xwl8W7z #CXOM #BusinessModelCanvas #BrandPromise #90Days90Posts

[Daniel Roundy @danielroundy]

The @united staff at @IAD are great but appear embarrassed about the multi-step baggage check process customers have to go through #BadCX

[Daniel Roundy @danielroundy]

To improve #CX, help customers do the "jobs" they need done at each #CustomerJourney stage. https://t.co/pnmVXUrUjq #CXOM #90Days90Posts

[Daniel Roundy @danielroundy]

Add a fourth element to @hyken 's list below: Strategy. It is not enough for the CCO to reactively champion for customers. #CX #CCO https://t.co/PmQ8ymSwRU

[Shep Hyken @Hyken]

3 important areas for the #CCO to focus on: culture, systems, & customer advocacy. https://t.co/bBhi4OZojz #CustServ

[Daniel Roundy @danielroundy]

I've used @mydigsite and found its #IterativeInsights approach and capabilities work amazingly well for #CX insights and improvements. https://t.co/zY86jNOeDs

[Digsite @mydigsite]

See why organizations are taking a #Lean or #Agile approach, and how quick, iterative research helps teams succeed: https://t.co/pJ7fvrTSNt