Dan Moross

Customer Experience Evangelist

[Massimo @Rainmaker1973]

The Strauss-Howe generation theory describes a recurrent cycle of same-aged groups with specific behavior patterns that change every 20 years.
https://t.co/7tsodiYtQ4
According to this theory, an 80-year cycle is crucial, when every four generations is associated to a crisis that impacts the ongoing social order and creates a new one.

This is visual representation of the USA 80-year history cycles, as laid out in the 1997 book 'The Fourth Turning: An American Prophecy—What the Cycles of History Tell Us About America's Next Rendezvous with Destiny by authors William Strauss and Neil Howe.

[📹 Van Neistat]

Full length video on Youtube: We Are In A "FOURTH TURNING," What Does That Mean?

[Dan Moross @danmoross]

@jcjbridger Not the most inspiring speech from him

[Sharesy @sharesy]

Meet Sunnah. Sunnah has created a thriving Yoga community – everyone from grandparents to school children takes part! Sunnah needs a regular home for her class, so she used Sharesy to find a great place. Could your school or church become a home for more bookers like Sunnah?
#t2t

[Sharesy @sharesy]

I'll go first..."Kind of like my hair is on fire, but in the calmest way possible."
Your turn ⬇️

#sbltwitter #sblconnect #sblvoice #SBLMatters #WomenEd #SBP #SBM #teachers5oclockclub #teacherlife #T2T

[Dan Moross @danmoross]

@petedanks Snap

[Dan Moross @danmoross]

@British_Airways just tried to call back - recorded message says you don't have the staff, or too busy and said sorry, bye. terrible. please call me

[Dan Moross @danmoross]

@British_Airways I've just spent 23m on hold with you. trying to place order with vouchers which I can only do on the phone. when i got through and said what I wanted to do - the agent hung up. disgraceful. I also got disconnected in the same way two days ago. help

[Dan Moross @danmoross]

MOO has launched a charity running challenge during the month of July and my goal is to run over 40 miles in July. I am raising money for the World Federation for Mental Health and I'd really appreciate your support for this important charity. https://t.co/DSj53Vj3Kh

[Jonty Pearce @JontyPearce]

"You need someone to Champion Customer Experience. It's a Journey - not an Event". Sage advice from @danmoross at @MOO #cx #customerjourney

[Don Fluckinger @DonFluckinger]

At @CallCenterICMI #CCexpo #ICMIexpo, @moo’s #CX guru @danmoross illustrated the yin and yang of #EmployeeSatisfaction and #CustomerExperience

[Jonty Pearce @JontyPearce]

"The walls between departments need to come down if you want to deliver the best customer experience" @danmoross from @moo speaking at #ICMIExpo #CCExpo #CX

[Dan Moross @danmoross]

@CAKEMUSIC just spotted Steve Bannon in the crowd at your gig wtf?

[Dan Moross @danmoross]

@leonrestaurants just picked up a Korean burger and chips from cow cross st in London. Soggy chips and NO chicken in the bun! Help?

[Dan Moross @danmoross]

@TheBoomboxPVD help! I left my card behind the bar last night! I’m leaving town at 2pm today - hoping ou. Can help me out?

[Dan Moross @danmoross]

Thanks Angeleen! https://t.co/lGtdEeVnM4

[Dan Moross @danmoross]

@Heeltoe_5250 thanks Ryan!

[AnnaSabryan @0mniNet]

Great lineup of speakers at #CCExpo: @danmoross, @bobfurniss, @lbocklund, @PeteTalksITSM… Join here: https://t.co/G39StgRx60 @CallCenterICMI