Danny Kellett

I'm a dad & husband. Then I'm an ITIL/ITSM Principal Consultant. OPSEC is a passion

[Danny Kellett @dannykellett]

@heynavtoor Remember @screenstudio is macos only. So these are good for people who aint.

[Danny Kellett @dannykellett]

@mikefutia IG

[Danny Kellett @dannykellett]

@Zephyr_hg News

[Danny Kellett @dannykellett]

⁦@Ryanair⁩ well done on your app testing…

[Danny Kellett @dannykellett]

@alexandre_ganso @_avichawla @Cometml Metric DeepSeek-R1 Qwen3 Better Model hallucination_metric 0.34 0.20 ✅ Qwen3 context_recall_metric 0.44 0.12 ✅ DeepSeek-R1 context_precision_metric 0.28 0.08 ✅ DeepSeek-R1 answer_relevance_metric 0.67 0.36 ✅ DeepSeek-R1

[Danny Kellett @dannykellett]

@strickvl @ollama @MistralAI Yep, I found the same this weekend. However, your gist shows the best results not from the Ollama Python SDK but from OpenAI. I don't see where you use the Ollama Python SDK in the gist. Anyway, does this mean you have ditched @pydanti_ai until this is resolved?

[Danny Kellett @dannykellett]

@skirano I'm lost on the initial use case. Wouldn't the answer from DS already contain a good answer? Otherwise you have just doubled your API calls right?

[Danny Kellett @dannykellett]

@HeyArunima Porkbun seems to be the cheapest

[Danny Kellett @dannykellett]

@oasis Is this a scam people?

[Danny Kellett @dannykellett]

@MattWallace888 No you haven’t

[Danny Kellett @dannykellett]

@evernote your support bot was never great but I think it's getting worse. Another company that believes a poorly implemented bot can replace good customer service.

[Danny Kellett @dannykellett]

@devadam88 Hold my beer

[Danny Kellett @dannykellett]

@t3dotgg “I was a project manager and I thought I would dabble in coding”

[Danny Kellett @dannykellett]

@RobinMWaite Embarrassing but I’ve never mapped out the customer journey and I’ve had the same support price for 5 years. Thanks. Just got my daughters to read your book too :)

[Danny Kellett @dannykellett]

@RobinMWaite On holiday and just finished Take your shot. So many light bulb moments for me. Great read and absolutely recommended for small business owners like me. Thanks

[Danny Kellett @dannykellett]

@DiedSuddenly_ More bullshit so you can share something and feel special

[Danny Kellett @dannykellett]

@HappySignalsLtd @stephenmann In my experience, KB isn't taken seriously enough and is always allowed to organically grow. And on every incident, ask the user why they didn't use KB? Did they even try? Was the search results poor? Indexing is the main issue. It must be treated like 1st page of google IMHO

[Danny Kellett @dannykellett]

@stephenmann @HappySignalsLtd Interesting to see if the users really mean incidents rather than a mix of incidents and requests. Also there's not much difference in these stats between portal and emails. I wonder if this is time lost trying to find an answer or using the portal?

[Danny Kellett @dannykellett]

@JBaker_Ind @jimblimey Stop hating on pascal !