David Schlesinger

Independent advisor & commentator on media, journalism and China. Former Chairman, Thomson Reuters China; former Editor-in-Chief, Reuters

[David Schlesinger @daschles]

@ridebeeline Is customer support there? Not answering emails

[David Schlesinger @daschles]

@AmazonHelp The specialists refuse to help so my only hope is to ask for escalation and go public.

[David Schlesinger @daschles]

Amazon has closed my account, cutting off years of Kindle, somehow thinking a former Editor-in-Chief of Reuters would commit a 400 pound fraud over a dodgy return. @AmazonHelp this can't be serious, can it?

[David Schlesinger @daschles]

@AmazonHelp Yes - making ridiculous allegations. Every time I answer them, they give a different, more ridiculous answer. Happy to do stories with consumer media over this issue if not resolved. Have also written Jeff etal.

[David Schlesinger @daschles]

@maintain_se Every reboot Maintain “loses” my registration and pilot data and I have to re-enter. I've tried writing you an email and support message, but got no replies.

[David Schlesinger @daschles]

@CastroSupport hi. Getting 500 errors today, June 2

[David Schlesinger @daschles]

@SongOwlApp hi. Even though I have “include cloud items” set to off , a handful are showing anyway with apple-set metadata. Any idea why or how to stop?

[David Schlesinger @daschles]

@CastroSupport Hi - my wife and I both getting "500" server errors. Can't get any new podcasts - the referecne is to https://t.co/cImRgZy15Z is that you? In any event, seems to have blocked everything

[David Schlesinger @daschles]

@drewhouston This was a pretty appalling tone deaf situation. And you are slow in implementing. H1?? Come on guys. Keep your eye on important things to help customers, not gold fish glistening add ons that don’t help basic service

[David Schlesinger @daschles]

@HyperopticCS do you have an eta for fixing what seems to be a widespread outage

[David Schlesinger @daschles]

@Hyperoptic do you have an eta for restoring service? You seem to have a widespread outage

[David Schlesinger @daschles]

@HyperopticCS hi - any ETA for the outage currently in W1U?

[David Schlesinger @daschles]

@sandracorcellut Hi - interestingly Regus Hong Kong refuses to give former long-term customer actual name and contact details of someone to escalate issues to. Instead the issues linger and the email chain lengthens. My #1 advice is to make senior execs accountable for service

[David Schlesinger @daschles]

@tommywalkerco Hi what’s up? I’m at [email protected]

[David Schlesinger @daschles]

@PatreonSupport there truly not even the word "violence" at all in the world of Patreon? Is there a list of banned words in various languages we can see? Thanks

[David Schlesinger @daschles]

@PatreonSupport Hi Patreon - yesterday I tried writing a comment on a post by one of your creators whom I support (in German). My comment included the words Gewalt (violence) and bewaffnete (armed) - not as a call to arms or violence but in describing a situation - and...

[David Schlesinger @daschles]

@PatreonSupport my post disappeared five times in a row immediately after I posted it. Only when I replaced the "a" with an "*" (Gew*lt) could I post successfully. Are these banned words? Really? I can certainly understand and support a ban on calling for violence, but is ....

[David Schlesinger @daschles]

@_DavidSmith tell me it isn’t so! Geneva Moon seems not to exist anymore. I had to unpair/repair watch and now I can’t find it to redownload

[Ted Gioia @tedgioia]

Of the 58 important jazz artists who gathered in Harlem for this historic photo on August 12, 1958, only two remain with us: Benny Golson and Sonny Rollins—who celebrates his 90th birthday today. Let’s celebrate with him. #NewksTime

[David Schlesinger @daschles]

@SongOwlApp What I’d like is to be able to specify, eg “play playlist ‘Jazz’”

[David Schlesinger @daschles]

@SongOwlApp are you planning to add Siri Shortcuts? These would be super