Dave

[Dave @Dave31761873]

@katiebentley0 @BBCWatchdog Sent an expensive item I sold on eBay because of the royal mail strikes and now regretting it, nothing like paying next day and getting lies like this, I guarantee it will never get delivered

[Dave @Dave31761873]

@BMW_UK I've been waiting 14 months so far and all you ever get is a new build date 1 month later than the last one everytime.

[Dave @Dave31761873]

@SamsungHelpUK @POxya123 I'm sick of @SamsungHelpUK giving this unhelpful answer!! Can you escalate this to management? As this is a dead end. We need answers.

[Dave @Dave31761873]

@SamsungHelpUK @POxya123 Samsung are you going to actually help us fix this issue, or keep supplying us with non working phone numbers and email addresses? You are Samsung help but yet do nothing to help!

[Dave @Dave31761873]

@SamsungUK @jdoughty74 Can you stop sending this same old rubbish reply, and actually do something to help us all! its pathetic how you are treating your paying customers.

[Dave @Dave31761873]

@DeanCornwell @SamsungUK @VeronicaCelorr1 the trade in response team never reply, we want to use phones we have paid for, you act like some ebay scammers!

[Dave @Dave31761873]

@DeanCornwell @SamsungUK @VeronicaCelorr1 This is a big issue that lots of customers are currently facing, we are all being told the same old response @SamsungUK do something to sort this absolute joke of a mess out!

[Dave @Dave31761873]

@samsungbusiness @Rgbsys68 DM? what about a public explanation, when we all DM you get the same crappy responses about email the tradeinresponse team, who do nothing! SORT IT OUT!

[Dave @Dave31761873]

@POxya123 @SamsungMobile @SamsungUK @SamsungHelpUK @SamsungUK are you going to escalate this issue or just keep pushing it over to someone else, what sort of operation are you running? you are a big corporation DO SOMETHING!!

[Dave @Dave31761873]

@SamsungUK @Rgbsys68 stop with the standard responses and do something about this issue. This level of customer service is a complete joke!

[Dave @Dave31761873]

@POxya123 @nickhoppo @SamsungMobile @SamsungUK @SamsungHelpUK @SamsungHelpUK Please help us users with brand new phones, that are being treated like scammers.

[Dave @Dave31761873]

@nickhoppo @POxya123 @SamsungMobile @SamsungUK @SamsungHelpUK @abi_carey Here's the date for the return. Today is the 14th. Why the lock @SamsungUK @Samsung

[Dave @Dave31761873]

@nickhoppo @POxya123 @SamsungMobile @SamsungUK @SamsungHelpUK @abi_carey Here's the date for the return. Today is the 14th. Why the lock @SamsungUK @Samsung

[El deppi @ElDeppi]

@POxya123 @SamsungMobile @SamsungUK @SamsungHelpUK I got the same problem and got this reply from Samsung UK! This is an illegal practice by Samsung and if not solved it will backfire BADLY!

[Dave @Dave31761873]

@POxya123 @ElDeppi @SamsungMobile @SamsungUK @SamsungHelpUK There are people who are getting blocked who have even had an email to approve the return. Shocking!

[Dave @Dave31761873]

@ElDeppi @POxya123 @SamsungMobile @SamsungUK @SamsungHelpUK I had the same reply, im so angry. they just say call or email this address and do nothing top sort it out. Surely this is against the law!!

[Nick Hopkinson @nickhoppo]

@Dave31761873 @POxya123 @SamsungMobile @SamsungUK @SamsungHelpUK @abi_carey have you seen all this? Kind of feel better that it's not just me but don't have much confidence that my phone is going to implode at some point later tonight

[Oleg Bovkun @OlegBovkun]

@POxya123 @SamsungMobile @SamsungUK @SamsungHelpUK I got same problem with my new phone today!

[Alex poxon @POxya123]

@SamsungMobile @SamsungUK @SamsungHelpUK Samsung today starting to lock users handsets saying they have not received trade in phone,even though they have confirmed it's received.Apparently MTR to blame who we've never heard of.Starting to impact a significant number of customers!